RemoveVolumeSerial.exe not able to deactivate a License.

Question

I am using Creative Cloud Packager for education to deploy Adobe apps. I used the Create License Package to get the serialization executable as well as the RemoveVolumeSerial.exe.

I install one of the Adobe apps on a PC. Once I have it installed I can see the device is with activated license through my web management interface. I then copy the license folder, which I previously created through Creative Cloud Packager --> Create License Package. I then run the RemoveVolumeSerial.exe as an admin and wait about 5 min.

The device is still with an active license. I checked the log file AdobeSerialization.log in C:\Users\Current user\AppDaqta\Local\Temp and here is the output:

09/13/17 14:22:52:261 | [INFO] | | CreativeCloudPackager | Utilities | RemoveVolumeSerial | | | 3808 | ##################################################

09/13/17 14:22:53:436 | [INFO] | | CreativeCloudPackager | Utilities | RemoveVolumeSerial | | | 3808 | ##################################################

09/13/17 14:22:53:436 | [INFO] | | CreativeCloudPackager | Utilities | RemoveVolumeSerial | | | 3808 | ##################################################

Here is another Log: C:\Users\Current user\AppDaqta\Local\Temp\PDApp.log

09/13/17 14:22:52:957 | [INFO] | | ASU | OPM | OPM | | | 7556 | Build Version - 10.0.0.130

09/13/17 14:22:52:962 | [INFO] | | ASU | OPM | OPM | | | 7556 | Logging Level verbosity Set to 4

09/13/17 14:22:52:964 | [INFO] | | ASU | OPM | OPM | | | 7556 | Schema version and schema compatibility version are same or greater than current

09/13/17 14:22:53:014 | [WARN] | | ASU | OPM | OPM | | | 7556 | Failed in key1 generation

09/13/17 14:22:53:028 | [WARN] | | ASU | OPM | OPM | | | 7556 | Failed in key1 generation

09/13/17 14:22:53:028 | [WARN] | | ASU | OPM | CryptEngine | | | 7556 | Failed in key1 generation

09/13/17 14:22:53:070 | [WARN] | | ASU | OPM | OPM | | | 7556 | Failed in key3List generation

09/13/17 14:22:53:070 | [ERROR] | | ASU | OPM | CryptEngine | | | 7556 | Failed in key3List generation

09/13/17 14:22:53:071 | [INFO] | | ASU | OPM | OPM | | | 7556 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/13/17 14:22:53:071 | [INFO] | | ASU | OPM | OPM | | | 7556 | No Record found for the input fields in opm_getValueForKey

Can someone help me troubleshoot the issue, pleas?

alisterblack · Accepted Answer

OK, I wasn't including the variables.

When I include them I still get the same error.

The installed product is Adobe Audition CC 2017.

c:\>adobe_prtk --tool=UnSerialize --leid=V7{}Audition-7-Win-GM --deactivate

Return Code = 29

c:\>adobe_prtk --tool=UnSerialize --leid=Audition-CS7-Win-GM --deactivate

Return Code = 29

c:\>adobe_prtk --tool=UnSerialize --leid=Audition-CS6-Win-GM --deactivate

Return Code = 29

What am I doing wrong?

Your license is probably not just for Audition but for all of CC so try the below.

adobe_prtk --tool=UnSerialize --leid=V6{}CreativeCloudTeam-1.0-Win-GM --deactivate

alisterblack · Answer

Hi, You should remove the license via the console.

Manage your Adobe Creative Cloud for education device licenses

Deactivate a device license

Deactivating a license prevents access to a product deployment pool on a specific device.

All are listed under Device Licenses in the left navigation bar. Choose the specific deployment pool to begin the deactivation process.

To deactivate a license, click Deactivate next to the specific device. A pop-up menu appears to confirm deactivation.

After deactivating a license from a device, it appears as an available license in the product deployment pool and can be activated on another device. When the next unlicensed device launches an app from that deployment pool, the available license is used.

Deactivate a device license

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded