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V
Viames
Participant
October 9, 2023
Question

Renewal is automatic, deactivation is a nightmare.

  • October 9, 2023
  • 2 replies
  • 330 views

I think Adobe's subscription policy is designed to drive users away.
Renewal is automatic, annual!
Deactivation, however, requires wasting time by opening a support ticket. But the chat is carried out by a BOT that doesn't understand. After some wasted time, the BOT promises you chat with a human operator. But the human operator is too busy making contracts, he doesn't have time to answer me.
Luckily we have deactivated the credit card registered with Adobe, so if I am unable to speak to an operator, I can rest assured that they will not receive even a cent more from me.

 

I would like to know why you decided to make life impossible for those who make the mistake of subscribing to Adobe.

    This topic has been closed for replies.

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    October 10, 2023

    Hi @Viames,

    We're sorry for the experience. We checked and found that you have a team's subscritption. We'll be moving this discussion to the Enterprise and Team's community for further discussion.

     

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 9, 2023

    @Viames (and others)

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    V
    ViamesAuthor
    Participant
    October 10, 2023

    There is no button that allows me to cancel a subscription on my own. I only see buttons to add new products, everywhere, and the proposal to contact customer care to deactivate them.

     

    To confirm that I cannot deactivate my subscription plans (which insists on automatic renewal in 1 month), I report here the screen of my active plans to be deactivated: there are no plans to deactivate. Yet I am told by e-mail from Adobe that two plans will be renovated.

     

    Luckily I found a very kind operator who is proceeding to deactivate my services.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 10, 2023

    @Viames 

     

    again, if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

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