Renewal VIP license

[Marketing34590011nnmz]

For the past 2 months we have been trying to renew our subscription without success. I contacted support and got the name of the new representative, had a teams meeting with her and then still no renewal of our license. We now have 7 more days of access to Creative Cloud apps but the license has expired in the meantime.

What should I do to resolve this licensing issue? My users will no longer have access in 7 days if this is not resolved. I have never experienced such a unclear process or worse renewal support. It is a nightmare.

[kglad]

contact support, again or use an authorized reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[iCharles]

Hi @Marketing34590011nnmz ,

I have sent you a personal message with some necessary details. Please let us know if that helps!