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richardm2355645
Participant
August 7, 2015
Question

repeated error 49 on download of Photoshop CC (2015)

  • August 7, 2015
  • 1 reply
  • 274 views

I am unable to update Photoshop due to a repeated error 49 (download error). The only info I get on this is to retry, which I have down multiple times

I also had an error updating Lightroom, but it resolved on the first retry; I didn't click on "learn more" so I don't know what that error was, though it may have been similar

System is a Dell Inspiron 13 - Core I3, less than a year old; upgraded to Windows 10 this week.

I am running MacAfee, but even with both the real time scanner and firewall turned off, the download fails (I tried several times, no change).

What should I try doing to fix this, or do I just give up on Photoshop (and perhaps move to a different photo management tool)?

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    1 reply

    R
    richardm2355645Author
    Participant
    August 7, 2015

    I solved it - digging deeper I found that I had to use the CC cleaner.  This did part of it, but then I had to go into add or remove programs to totally de-install Photoshop, then I was able to reinstall it from the Creative Cloud tool.

    This is of course, far from intuitive, and it would help a LOT if Adobe would update the notes on this error to say something more than to just keep trying to install the program...

    BETOMARIANO
    BETOMARIANO
    Participant
    August 13, 2015

    I agree with you, this morning by chat someone from support asked me to some procedures, including turn off my McAfee while download, Its insane.

    Am paying for a service, and to maintain my adobe softwares up to date, i  need to manually prepare some archives before download, stupid and insane, and  none adobe staff can fix it, or want to do it

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