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Report Adobe Campaign

New Here ,
Oct 27, 2020 Oct 27, 2020

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Hello, 

 

I found some differences at reports in Adobe Campaign.

 

When I visit the report area and filter the selected deliverys I can see one number of processed/sent e-mail (attached image report_campaign.png). When I export data from Campaign to excel files to see the data in details, this number (to processed/sent) is exactly the same. But when I make the same comparison with delivered e-mails, the excel file has more rows then showed in report.

 

I have 5407 x 5193 showed in the image to Delivery1 and 5416 x 5180 showed in the image to Delivery2.

 

To find the deliverys, I used the methodology presented in this article:

https://docs.adobe.com/content/help/en/campaign-standard/using/reporting/about-reporting/indicator-c...

and I filtered the status=1 and the selected campaign only.

 

Could you help me to explain this difference, please?

 

Regards,

Gabriel

 

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Adobe Employee , Oct 27, 2020 Oct 27, 2020

Hi there,

Please post your query in the following community: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/bd-p/adobe-campaign-standard-discussions 

Experts here will be able to assist you better. Thanks!

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Adobe Employee ,
Oct 27, 2020 Oct 27, 2020

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Hi there,

Please post your query in the following community: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/bd-p/adobe-campaign-standar... 

Experts here will be able to assist you better. Thanks!

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New Here ,
Oct 28, 2020 Oct 28, 2020

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Ok, thank you!

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