Skip to main content
Participant
January 14, 2024
Answered

Retrieve files from deleted account (enterprise account)

  • January 14, 2024
  • 1 reply
  • 220 views

There are some lightroom stuff that were on my sister's account that i need to access but the account has been deactivated.

This topic has been closed for replies.
Correct answer SuJoshi

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.

 

1 reply

SuJoshiCommunity ManagerCorrect answer
Community Manager
January 15, 2024

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.