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cv72089397
Inspiring
November 10, 2023
Answered

return code -67: Adobe Photoshop Installationsfehler

  • November 10, 2023
  • 2 replies
  • 6060 views

unsere Kunden nutzen zurzeit den Adobe Photoshop Elements 2023.
Aufgrund der Ankündigung der Aktualisierung habe ich als Verantwortliche für das Produkt einen Paket erstellt und testweise auf meinem Rechner installieren wollten. Dies klappte leider nicht.

Daraufhin habe ich ein 2.mal ein Installationspaket erstellt(Diesmal ist auch die Lizenzdatei)
im Paket enthalten. Beim ersten Paket wurde die Lizenzdatei nicht vorgefunden
Auch beim 2. Installationsversuch alles fehlgeschlagen.
Der Return code vom Installations log lautet -67.
"The Bootstrapper Process return code is (-67).Stopping the installation process."
Dies ist leider nicht in der Liste der return codes als Fehler enthalten. Bitte helfen Sie mir, was hier schief läuft und
wie ich den Fehler beheben kann.

 

Danke im voraus.

    This topic has been closed for replies.
    Correct answer rpandita

    Hello Rohit,

    The file was extracted before installation.
    the computer had an internet connection, but with a firewall.
    However, it should not require an internet connection during installation because
    Licensing only takes place via the Internet when used for the first time.
    The previous version was installed exactly this way.
    I uninstalled the previous version 2021 beforehand.
    It starts and then stops at some point.
    What does return code -67 mean?

     

    Greetings


    Hi cv72089397

     

    Sorry for the delayed response.

    Error code 67 is mostly related to the package installer, can you collect the entire set of logs and share - How to collect logs

    2 replies

    rpandita
    rpandita
    Inspiring
    November 13, 2023

    Hi cv72089397

     

    1. How did you install the package?
    2. Can you share the logs, PDAPP.log and Install.log file - https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html 

     

    Regards

    Rohit Pandita

      C
      cv72089397Author
      Inspiring
      November 13, 2023

      Hi Rohit,

      here is the PDApp.Log

       

      Thanks

      rpandita
      rpandita
      Inspiring
      November 13, 2023

      Hi cv72089397 

       

      I had a look at the logs, and they do not give a clear indication as to why the package failed to install, however. if you try installing it on an offline machine, that will not work. PSE needs access to the internet for validation.

       

      Secondly, it looks like the package was not extracted before installation, and if that's true, can you lease extract the package on, say Desktop and try the installation?

       

      Regards

      Rohit 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 10, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



        <"moved from download and install ">
          C
          cv72089397Author
          Inspiring
          November 13, 2023

          Leider führt dieser Beitrag überhaupt nicht zu Lösung des Problems.  Ausserdem noch findet man nicht mal den Beitrag wieder.

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