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Role required to submit support cases to Adobe

New Here ,
Aug 31, 2023 Aug 31, 2023

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I want to be able to give department IT leads the ability to submit support cases to Adobe for issues such as egress errors when using SDL packages and installation errors on lab workstations in the departments.  What is the minimum role required that a department IT lead would require to be able to submit support cases tro Adobe from the console?  Or is there a way they can submit cases without going through the console?

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Admin console , Enterprise

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Adobe Employee , Sep 01, 2023 Sep 01, 2023

@Brendan Bellina 

You can add them as Support Admin to the Console.

 

For reference - 

https://www.youtube.com/watch?v=GZktvsySoMQ&ab_channel=CreativeCloudITTools 

https://helpx.adobe.com/in/enterprise/using/admin-roles.html 

 

Regards

Rohit Pandita

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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@Brendan Bellina 

You can add them as Support Admin to the Console.

 

For reference - 

https://www.youtube.com/watch?v=GZktvsySoMQ&ab_channel=CreativeCloudITTools 

https://helpx.adobe.com/in/enterprise/using/admin-roles.html 

 

Regards

Rohit Pandita

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New Here ,
Sep 01, 2023 Sep 01, 2023

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Thank you.  I will do that and see how well that works.

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