I want to be able to give department IT leads the ability to submit support cases to Adobe for issues such as egress errors when using SDL packages and installation errors on lab workstations in the departments. What is the minimum role required that a department IT lead would require to be able to submit support cases tro Adobe from the console? Or is there a way they can submit cases without going through the console?
You can add them as Support Admin to the Console.
For reference -
Thank you. I will do that and see how well that works.