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P
PScheel
Participating Frequently
December 7, 2022
Question

Scam?

  • December 7, 2022
  • 4 replies
  • 4243 views

Hi,

 

am I right, that this attached Mail not an Adobe-Mail? Looks like scam, spam, you name it.

 

Greeting

Paul

    This topic has been closed for replies.

    4 replies

    J
    jg203
    Participant
    December 15, 2022

    At least the con*****@adobe.com seems to be legit. We had a genuine contact to Adobe employees 2 years ago for some contract related discussion.

    I got contaced with the exact same Mail after I failed to import new users via csv. So it´s relating to an real error, seems fine to me.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 15, 2022

    <trying to contact con05545>

    T
    teamstyiep
    Participant
    December 12, 2022

    Hi, I got an email from the same person. I'm also not sure if it is scam but I think so, because today I got a second email from this person.

     

    T
    Test Screen Name
    Legend
    December 12, 2022

    The myth of "adobe.com" is safe is being repeated far too much. Anyone can send fake email from any email address at all. So receiving an email from trustedsource@adobe.com means NOTHING AT ALL. `Of course people want an easy way to detect fakes but it is very bad to keep repeating this myth. It no more proves it is from Adobe, that receiving a letter with an address written at the top proves it is from that address.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 12, 2022

      You need to look into the mail headers. Spoofing e-mail addresses is possible, however, all major mail gateways are asking for confirmation that the mailserver is genuine, which respricts the spoofing possibilities. But the headers really show what happened. 

       

      The only way to know for sure is to get confirmation from Adobe (@iCharles ) that this person exists inside the Adobe universe. 

      ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 8, 2022

      If what has been told in the mail is true (that you tried to add Acrobat licences and that failed), contact Adobe support via the admin console (https://adminconsole.adobe.com/support) and let them help you.

       

      Scam and spam mails do not use the adobe.com domain, but it is possible to give you the impression of such a mail address. When analysing the mail header or the mail source file, you will detect such message spoofing. In addition, most mail servers nowadays try to check if the mail server is authentic.

       

      As a side note: it is good to be sceptical. I never click links in mails, when I'm not 100% sure that the mail comes from a confirmed source.

      ABAMBO | Hard- and Software Engineer | Photographer
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 7, 2022

        is that an unsolicited email?  or did you open a issue with adobe support?

         

        you can also click answer and see if the recipient domain is adobe.com. (don't send, just check.)

        P
        PScheelAuthor
        Participating Frequently
        December 7, 2022

        "Gabriele Metters <c******@*****.com>" This do not seems trustworthy.

         

        **PII removed via the moderator**

         

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 7, 2022

        the name can look flakey, but the domain is what's important and that is correct, adobe.com

         

        do you have or have you had contact with adobe support?

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