Scammers pretending to be Adobe with screenshots of my account....

Report · Aug 23, 2021

Several months ago I recieved several phone calls and emails that appeared to be from adobe. The phone number even came up as "ADOBE SYSTEMS" on my call ID.

They claimed we had exceded our alloted adobe sign digital signature transactions - this was plausible because I had a feeling we were getting close. I called the number back that was provided and the woman on the phone rattled off some of our account information. I did not give her any, no did I confirm what she said to me. I asked her how much additional transactions would cost and she told me based on the usage my company showed, it would cost us $4,000 a month. I hung up and I was never called back.

I contacted the help desk through the website and they didn't seem to be overly concerned about it. I did confirm that my companies usage was fine at that time and that we could think about adding 1 more license to the account to boost up the transactions allowed.

This morning I recieved another email, this time with my CEO and GM copied on it (neither of their emails are on the account, the GM's name is but not his email as his name is on the credit card). They claimed we had exceeded our usage again and this time they had a screenshot of our users list.

What the heck is going on here? Are people from the customer support centers in India leaking customer information to their scammer friends? How safe is our credit card info thats on file?

Report · Aug 23, 2021

I sympathize. Obviously scammers trying to exploit money from your organization. And no doubt they are gathering information about your organization from online sources like Facebook, LinkedIn or public records, etc...

If they contact you by phone or mail, notify local law enforcement. Unfortunately, there's not much you can do about scam mail except to block it and report to phishing@Adobe.com.

Good luck.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Aug 23, 2021

The issue I have is this screenshot that was included in the email (I blacked out the personal details). I really don't think this is from a public source. This also looks slightly different that what it displays on my admin pannel, so I do not think one of our accounts were compromised. Did this come from someone at Adobe?

Report · Aug 23, 2021

I don't work for Adobe so I can't say for sure what it is or where it came from except to say that spoofing is nothing new. If you're concerned, ask your IT dept to run a system-wide deep sweep for viruses, trojans and spyware.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Aug 23, 2021

Thank you for not helping 🙂

Anyone from Adobe actually want to answer my questions? I'm tired of being transfered to 15 different departments and getting no help.

Report · Aug 24, 2021

Thanks for writing in. I've informed the teams here at Adobe and will revert as soon as I hear back from them.

I also want to assure you that your information is safe and we have robust processes and protocols to protect our customer's information.

If you think this required urgent resolution, I'd request you to contact our Support team. They'll be able to look into the details and help you. https://helpx.adobe.com/contact.html

Report · Aug 31, 2021

I recieved an email requesting me to mark the correct answer - well none of the replies asnwered my question so I'm not going to.

According to the response I recieved from Adobe, apparently its perfectly legit for their team members to send emails to people in your organization who are not on the account. No one could tell me where they got those emails.

Every time I contact Adobe customer support I am transfered to 5+ different departments/represenatives and I get different answers every time. How frustrating.

Report · Sep 01, 2021

Hi Alison,

Sorry for the inconvenience caused.

Our support teams have been trying to reach you over the phone and have also sent you an email, but they are unable to successfully reach you.

I am sharing a case number with you in a personl message, if you have a specific time when we can contact you and the best way to reach you please do share that in a personal message with me and i'll forward that information to the team.