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Scripted Uninstall is VERY UNRELIABLE

New Here ,
Oct 05, 2020 Oct 05, 2020

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Install of apps works fine.  In many cases we are upgrading to a new major version (for example 2019 to 2020).  When this happens it leaves the old version in place.  Based on the documentation we have been using Adobe Creative Cloud Cleaner Tool via the command line to perform uninstalls.  This has been VERY UNRELIABLE.  In an enterprise environment this leaves the vulnerabilities of the old versions as well as user confusion over which version to use.  In many cases they will continue to use the old, vulnerable, version.

 

Are there ANY PLANS to have an "uninstall old versions" option in the packages that are created from the Adobe Console?  As an enterprise administrator the amount of work I have to put in to try to remove outdated version is UNACCEPTABLE.  I usually don't send things like this but I am at my wit's end.

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Deploy and package apps , Enterprise , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Oct 06, 2020 Oct 06, 2020

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Adobe Employee ,
Oct 06, 2020 Oct 06, 2020

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You can create an uninstall package using the creative cloud packager to remove the old installed apps. Here is the help article: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/uninstall-creative-cloud-....

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