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SDL and Free Distance Learning Temporary Entitlement Offer

New Here ,
Dec 12, 2020 Dec 12, 2020

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Hello,
Our district (K-12) just went fully remote due to the pandemic. As with many other districts,  we requested and were approved for the free temporary entitlement for creative cloud apps.  I cannot assign my students access to the CC apps via the admin console, because our district is lab based and purchased shared device licenses.  Our issue is that, as students followed the instructions to download (logged into CC with their student login that is in our user list), it only gives them the try /buy option.. If they select try it triggers the trial version and within 7 days it is not able to launch.

I spoke with Adobe support yesterday, maybe there was miscommunication but they instructed me to do create a SDL licenses package for installation on the students machine which I asked if once installed would count against my license count. (We need to maintain our current licenses as if the school comes back into session, those licenses will be actively used)  He indicated it would not, upon testing it does.  I also tried creating a names user license in the same manner which produced the same results.

Does anyone know of a solution where we can allow students to be able to download apps on their own using their school credientials and not get stuck in the try/buy or  simply.. is there a way for me to grant access via the admin portal for CC apps , even though our CC license is a SDL license so it does not come up as a product I can assign to a user?

Any help or guidance would be amazing. 
Thank you in advance!

TOPICS
Admin console , Deploy and package apps , Enterprise , Licensing , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Dec 15, 2020 Dec 15, 2020

Hello,

Please check this article to get all the information on at-home access: https://helpx.adobe.com/enterprise/kb/covid-19-k12-schools.html

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Adobe Employee ,
Dec 15, 2020 Dec 15, 2020

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Hello,

Please check this article to get all the information on at-home access: https://helpx.adobe.com/enterprise/kb/covid-19-k12-schools.html

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