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willemd7395931
Known Participant
May 9, 2018
Answered

Serial Number for CC apps included with KBC/Adobe-Home Use Program

  • May 9, 2018
  • 1 reply
  • 3496 views

Hallo

Ik bestelde Adobe Software via het KBC / Adobe - Home Use Program. Ik ontving mijn download links van Photoshop, Lightroom en Adobe Professional. Maar als ik wil installeren komt hij telkens vragen naar een 'serial number' maar dat heb ik niet.
Hoe kan ik dit oplossen of hoe kan je een serial number bekomen? Bij Adobe Support alleszins niet.

Graag een seintje

Willem

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Don't be afraid, I won't use cracked software not at home or on a network. I was systems engineer so I know what your are talking about :-)

I only said this because I was exhausted contacting the contact centers without receiving any help and the many many hours it took.


Willem, sorry you are facing confusion with utilizing Adobe Creative Cloud software.  I reviewed the e-mail address you used to post to this public forum and there are no Adobe software titles or memberships tied to that address.

Based off your response in case ADB-2072765-F5F2 you are attempting to install Creative Cloud versions of Adobe software.  To do so you will need to contact your Creative Cloud program administrator within your company.  They will need to either add your e-mail address to the Creative Cloud plan or provide you deployment files that include the licensing for the CC membership.  Regardless there are no additional steps which you can do on your home computer until you contact your Creative Cloud program administrator.

If you have additional questions then can you please update this public forum discussion with the type of Creative Cloud membership your company has purchased.  Is it a Creative Cloud for Team or Creative Cloud for Enterprise membership?

1 reply

A
Anonymous
May 9, 2018

Hi

What do you mean by "KBC/Adobe-Home Use Program"

Did you purchase the software from Adobe directly, Photoshop CC is on subscription only and does not require a serial number.

W
willemd7395931Author
Known Participant
May 9, 2018

Hi

This KBC / Adobe Home Use program is an agreement between KBC Bank and Adobe for free use of software.

Terri Stevens
Terri Stevens
Legend
May 9, 2018

Hi Willem,

I'll put a request in the backroom to see if we can get an Adobe Staff member to assist you


yes that's the thing to do Ged. It sounds as if someone on the 'Chat' console doesn't know their job as they are supposed to assist with all matters connected to account setup and activation. It's too easy to throw customers back here knowing we can't help with serials and activation and this should be put right. I would say to Willem not to use the cracks that are out there-they almost always are now mining apps for cryptocurrency -Adobe software cracks is notorious for this. Also Willem your bank will almost certainly consider it a 'firing' offence if you contaminate their network with malware, so don't take that chance.

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