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M
ma_favelli
Participant
January 6, 2015
Answered

Serial Number in System Info is Not Long Enough

  • January 6, 2015
  • 5 replies
  • 6309 views

I have deactivated CS5 from Computer A, noting the System Info before deactivating, which included a Serial Number.

When trying to re-install CS5 on Computer B, the Serial Number is not long enough.

This CS5 is a student edition.

    This topic has been closed for replies.
    Correct answer ma_favelli

    I have the same problem and require some help


    If you have a student edition that was previously installed on a computer and you still have the Product Code, go to this page:  https://www.studentteacherlicensing.com/lost.cfm

    You can put in the product code and it will give you the serial number.

    I eventually got this link from Adobe, but only after asking 5 times in 10 different ways, waiting on hold for 3 hours (live people were of no assistance and did not know enough to provide this link).  Exasperating and it definitely gives you the idea that Adobe would prefer that you not figure it out.

    Good luck!

    5 replies

    S
    Shelby5ECD
    Participant
    August 16, 2020

    I am experiencing the same problem with my student edition of Lightroom. The link provided no longer seems to work. Is there an updated solution to retrieving the full serial number?

    T
    Test Screen Name
    Legend
    August 16, 2020

    You need to look in your own records if you did not register it on Adobe's site.

    jordanm79745163
    jordanm79745163
    Participant
    July 7, 2017

    I have Lightroom 3 software with a Product Code, Not serial number... Previously downloaded on my old computer. Nowadays it's not a long enough activation code to get the software registered. I have no clue what to do about this issue, but as for me, I am completely over Adobe and their products. Will definitely never recommend to clients, friends, family in the future.

    GMac1967
    GMac1967
    Participant
    February 9, 2016

    Can anyone at Adobe help me locate my CS5 serial number?  It does not show in my account and when I look at Help - System Info I only see 20 out of 24 numbers.  I have been At this for 6 hours and getting very frustrated as NO ONE has been able to help me after spending $1,000+ on Adobe products.

      jordanm79745163
      jordanm79745163
      Participant
      July 7, 2017

      Right there with you, I am giving up on this Dead-End company. It's crooked.

      Ric5
      Ric5
      Inspiring
      January 7, 2015

      Lori,

      Sarika can probably confirm this, but if memory serves me well, the System Info would drop the last group of characters from the license key to prevent it from being easily copied. I believe this was true in all versions of the suite, not just education. If it was part of a large/district purchase, somebody there may be able to look it up on licensing.adobe.com (or Sarika may be able to help).

      Ric

      S
      Adobe Employee
      sarika02
      Adobe Employee
      January 7, 2015

      Hi ljtravers7,

      I would like to gather some information regarding your issue, so, please answer the questions below:

      1. Do you get any error while entering serial number?
      2. What is the Operating System that you are using?
      3. What all steps did you try from your end

      Will wait for your reply.

      Regards,

      Sarika Behal

      M
      ma_favelliAuthor
      Participant
      January 7, 2015

      I did not get an error. The serial number that I took from the Help>System Info screen on Computer A was 16 digitals, not long enough to fill in the serial number boxes on Computer B. The "next" button remained greyed out because the serial number boxes were not filled in.

      Computer A was a Windows XP machine while Computer B is Windows 7.

      The CS5 software is a student edition and I have the original Product Code if that would help.

      Lori

      Sent from my iPad

      F
      fghgfghgfghgf
      Participant
      January 9, 2015

      If you have a student edition that was previously installed on a computer and you still have the Product Code, go to this page:  https://www.studentteacherlicensing.com/lost.cfm

      You can put in the product code and it will give you the serial number.

      I eventually got this link from Adobe, but only after asking 5 times in 10 different ways, waiting on hold for 3 hours (live people were of no assistance and did not know enough to provide this link).  Exasperating and it definitely gives you the idea that Adobe would prefer that you not figure it out.

      Good luck!


      I have a serial number for a previous version I bought for school but I

      don't know if it is a student edition , I think it may just be the standard

      CS 5 illustrator at least that's what I'm looking for. Ultimately I have

      two thirds of the serial number and need to find a way to get the rest.

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