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roberth27121752
roberth27121752
Participant
July 22, 2016
Answered

Serialization run after Photoshop Cloud install but license still says 7 days remaining

  • July 22, 2016
  • 4 replies
  • 562 views

I have just done a test for installing an Adobe Creative Cloud application (Photoshop) and then to apply the AdobeSerialzation process. I managed to install the application successfully and then in the Creative Cloud window it shows Photoshop as having 7 days remaining.

Prior to this I created the AdobeSerialzation files correctly and then applied it to the Mac with the fresh Creative Cloud installation of Photoshop. The process seems to have run successfully yet it still says 7 days remaining for the Photoshop application in the Creative Cloud account window. How can I test this or find out if the serializer has worked firstly on the local Mac, then how to get it to propagate to the Cloud account.

Thanks.

    This topic has been closed for replies.
    Correct answer John T Smith

    >AdobeSerialzation process

    I have never heard of that in reference to installing a Cloud program

    -Download & Install instructions https://forums.adobe.com/thread/2003339

    and Creative Cloud FAQ

    Are you doing an Enterprise install?

    Forum and links for help with the Packager

    -http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

    -and more information and Packager Links https://forums.adobe.com/thread/1586021

    4 replies

    roberth27121752
    roberth27121752Author
    Participant
    August 8, 2016

    These are not addressing the primary issue, that the serialisation process as detailed in the documentation is not working. Any further suggestions

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    July 28, 2016

    Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS​

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 22, 2016

    >AdobeSerialzation process

    I have never heard of that in reference to installing a Cloud program

    -Download & Install instructions https://forums.adobe.com/thread/2003339

    and Creative Cloud FAQ

    Are you doing an Enterprise install?

    Forum and links for help with the Packager

    -http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

    -and more information and Packager Links https://forums.adobe.com/thread/1586021

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    July 22, 2016

    Hi Roberth27121752,

    I understand your concern, as you have mentioned that you have already purchased the subscription but still the app is running as a trial on your machine, i would recommend you to follow the steps given in following FAQ:

    Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

    Kinldy let us know if this helps.

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