Setup exiting with return code (5)

[carlsunder01]

Any idea what may cause a setup to exit with Error Code 5?  There is no information on Error Code 5 on the error code page here:

Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

The log below mentioned something about language...  So I tried explicitly setting the language using --installLanguage="en-US", and that didn't change the result.

Thanks...

Here is the log.  This is Win7x64.

06/29/16 09:25:36:622 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Build Version - 1.9.5.141

06/29/16 09:25:36:623 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Logging Level verbosity Set  to 4

06/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...

06/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Bootstrapper launch location is :: Z:\ValleySpecific\Adobe CC2015_5\VHS Installers\VHS-CC2015_5-ALL\Build\ASU\Set-up.dat

06/29/16 09:25:38:667 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Build Version - 9.0.1.177

06/29/16 09:25:38:667 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Logging Level verbosity Set  to 4

06/29/16 09:25:39:009 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Schema version and schema compatibility version are same or greater than current

06/29/16 09:25:39:009 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

06/29/16 09:25:39:009 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | No Record found for the input fields in opm_getValueForKey

06/29/16 09:25:39:112 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Build Version - 3.1.1.110

06/29/16 09:25:39:112 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Logging Level verbosity Set  to 4

06/29/16 09:25:39:112 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Creating PIM instance for path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common

06/29/16 09:25:39:258 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | trying to createOrUpdatePIMDbSchema.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Current db schema version on machine 2.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Current db schema version to install 2.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | PIM DB Schema is up to date. Current schema version is 2.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | PIM Database is Up To Date.

06/29/16 09:25:39:261 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | PIMSqlite closeDB status 0

06/29/16 09:25:39:261 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common is already closed

06/29/16 09:25:39:261 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | FREE PIM Instance ...

06/29/16 09:25:40:273 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Build Version - 1.9.5.141

06/29/16 09:25:40:274 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Logging Level verbosity Set  to 4

06/29/16 09:25:40:274 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | The return code from the Bootstrapper Process is (0).

06/29/16 09:25:40:344 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Successfully fetched the optionXML content from MSI database ...

06/29/16 09:25:40:357 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Acrobat Install language map not found in XML data

06/29/16 09:25:40:358 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Failed in fetching the package option XML and install language info.

06/29/16 09:25:41:359 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Setup exiting with return code (5)

[DrewBetke · Accepted solution]

This is a VERY old topic. But I wanted to add my findings as I did not see an answer elsewhere.

You must look at the Adobe installer log file which is in the following locations:

• Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
• Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers
• Mac OS: /Library/Logs/Adobe/Installers/

Extract the gz file type to view the log file.

For my case, there was software running which was preventing the installation from completing.

[INFO] |  | OOBE | DE |  |  |  | 14564 | ERROR: DW046: Following Conflicting processes were running -

block:OUTLOOK.EXE

Hope this helps anyone in the future.

[tcbsnet]

Drew, you just made my morning. It turns out that office and excel being open both caused the installer to fail and your advice saved us a ton of troubleshooting time. Thanks!

[Mike_MPMat]

Dude, THANK YOU. I've been trying to figure out why my Intune installer was failling, so i fell back to pdq install and still couldn't find the dang logs. Found out I had accounted for force closing outlook, but I had Word open! Adding in checks for other office apps now, and this was massively helpful.

[Alisha22000799q7z9]

Thank you so incredibly much - I have spent all day trying to figure this out.

I was able to download Creative Cloud and bypass security to run it as an administrator, but every time I opened the installer file to run it would disappear and erase itself. After checking the PDApp.log file for the string "Stopping the installation process" and finding error code (5), this was the only thread that showed positive results. Using Windows 10, I followed the following steps: Windows C:\Program Files(x86)\Common Files\Adobe\Installers

In my case, I deleted the entire gz file from my computer entirely. I was then able to redownload (and succesfully open!) Creative Cloud. From there, I can manage and download all apps available. 

[Christian Wistberg]

Thanks man.

[ThirdArmor86]

Thanks, by the way!

Is there a switch I can add to the "Setup.exe --silent" command to ignore any open office applications?