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Several users can no longer access their licensed apps

New Here ,
Dec 29, 2022 Dec 29, 2022

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Hello. I'm having issues with several users (but not all) not seeing their licensed apps in CC. I've tried removing the licenses and adding them again, also instructed the users to log out of CC and log in again. When I add a license to my account it works just fine.

 

Anyone seen this issue before?

TOPICS
Enterprise , Licensing , Users and groups

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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What OS and version?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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you're the 3rd user (so far) reporting this issue that i've seen in the past 15 minutes.  wait 1 day and if the issue persists:

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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