Skip to main content
J
JSLcreation
Participating Frequently
August 16, 2021
Question

Shared folders folders found in Trash and now syncing stuck

  • August 16, 2021
  • 1 reply
  • 1343 views

Hi,

 

A few days ago I found out my CC shared folders had vanished from my CC local folder and had been put in the Trash for no apparent reason, so I put them back in the CC folder and now syncing is failing to complete even though its been running for days. There is no indicator how far it is progressing, it just says 'Syncing...'

My co-workers have not reported any similar problem.

I have tried the suggested remedies found on the forums such as stopping the CoreSync in Activity monitor, pausing/restarting sync, logging out logging in etc. I also permanently deleted the few files in deleted folder  - and so far nothing has worked.

After a bit of research it seems this issue has been going on a long time with Creative Cloud sync without a defined solution. Its now 2021 and people are still having this problem, so where are we now with this?

I'm on Mac OS Catalina and our team started using Adobe CC a year ago.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 16, 2021

there's usually a corrupted file that won't sync and the process hangs there.  to find the problematic file requires trial and error though i'm hoping adobe fixed this in the future and indicates to the user which file is causing synch to hang.

 

it's not clear what you're already done because you stated you "put them back" in the cc folder when you should have "restored" them (if you had that or some similar option.  you could try deleting them all and confirm synch is no longer hanging (a computer restart may be needed), and then having a coworker share their folders with you again so you can restart with clean shared folders.

J
JSLcreationAuthor
Participating Frequently
August 16, 2021

OK, thanks, it occured to me something had corrupted, but the sync gives no indication whatsoever of anything, no progress percentage or number of files synced.

When I stated I 'put them back' I mean I literally dragged the shared folders out of the trash and back to my local CC folder.

If this is the incorrect method, what is the correct way to 'restore' to make them appear back in my local CC folder?

I waited for the sync for a long time in hope they would reappear and after that my co-worker (who originated the folders) tried to re-share one of the folders to me but that just resulted in an empty folder - but that was before I found out they were in the trash all along. I assume that is why the attempt to re-share failed. I've seen comments elsewhere that it is important to empty trash first for this to work

My next step, as you suggest, would be to delete all the folders from my local CC and empty trash, then have my co-worker re-share the folders from scratch.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 8, 2021

Okay, thanks I'll give these a try when work schedules allow.


the first one (and maybe two) are quick and easy.  then they get more time consuming.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices