Vaughn38143910c8cq

Participating Frequently

Question

Sign in continue's to login one of our users with a personal account and not business

Forum|Forum|1 year ago
June 19, 2024
1 reply
3075 views

I have tried reinstall the cloud app and nothing seems to fix this so I need you guys to sort this out in back end.

Legend

Hi @Vaughn38143910c8cq

It sounds like your user is being logged into the business account instead of their personal account. Please refer to this help document for guidance on managing Adobe profiles. Ensure that the user selects the correct profile (business or personal) during the sign-in process.

Best regards,

^CS

Vaughn38143910c8cqAuthor

Participating Frequently

Its the other way around its logging into a personal account and not business.

I want the user in a business account where they can access the apps we are paying for not personal there its asking them to buy software.

I never get the profile chooser just a sign in screen and it goes straight in.

Vaughn38143910c8cqAuthor

Participating Frequently

Hi @Vaughn38143910c8cq

Thanks for letting us know, can you please check if you do not have any default profile selected, details can be checked in the KB below

https://helpx.adobe.com/in/enterprise/using/manage-adobe-profiles.html

Also, can you share a screenshot of the screen which is stuck in french with me ?

If yes, please do not post it publically here in the forum, instead send it to me via a DM

I need business support for this.

I have users that cannot use the software we are paying for.