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berufsschule 2a49760347
Participant
November 6, 2016
Answered

Since the Update to CC17 two Apps run on test version

  • November 6, 2016
  • 2 replies
  • 333 views

We have a machine license for 100 devices. (Education Team license). Since the update to cc17, all programs run, except for Illustrator and Audition. New registration and removal of the license and new distribution brings nothing. Solution? And the packager is no longer present in the administration console.

Anyone a viable idea?

Nachricht geändert durch Berufsschule 2 Augsburg

      This topic has been closed for replies.
      Correct answer berufsschule 2a49760347

      Problem solved by the Adobe Hotline. With the ccp Launcher we create a new License Package and removed and create new licenses. Now it works.

      Thanks.

      2 replies

      alisterblack
      alisterblack
      Inspiring
      November 7, 2016

      Are your users signing in or are you using Device Licenses?

      If signing in please try the following:

      1. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      1. Close the Creative Cloud application.
      2. Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      3. Delete the opm.db file.
      4. Launch Creative Cloud.

      Creative Cloud Packager should now be available from your portal.

      B
      berufsschule 2a49760347AuthorCorrect answer
      Participant
      November 7, 2016

      Problem solved by the Adobe Hotline. With the ccp Launcher we create a new License Package and removed and create new licenses. Now it works.

      Thanks.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 6, 2016

        [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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