Snyced cloud files for our team moved to our local team recycling bin

Question

When our team members logged on this morning most of our shared file location files were sent to the recycling bin. Here at our company we have built our synced files to be shared so we can back each other up for holidays, sick days, etc.. Now we are creating a separate network location to salvage everything that was sent to our trash on our respective workstations. It was strange that when we logged on this morning all our files "deleted" themselves.

Has this happened to any other teams. My team was in panic but all files are in the trash and can be retreived. Quite distrubing. We recieved no notification that something like this would occur if Adobe initiated the event. If it was a hack, it only affect our Adobe CC for Teams members.

Kevin Stohlmeyer · Answer

@Sparrowhawk-AES unfortunately anyone on your team who move items in their local sync to trash would have affected the sync upstream to move items in the cloud to the trash.

That being said however, local sync should be disabled for your team already as this feature has reached EOL and is being removed altogether. More likely somone accidentally deleted while in the folder structure.

I would move your assets to the local network location ASAP - unclear when access to the sycned assets will be fully removed. https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

Adobe does not touch storage instances and it was not a hack. This was a case of simple human error.

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