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R
RKGRCC
Participant
June 16, 2020
Answered

Starting with an Enterprise That Does Not Cover Charges to One That Does

  • June 16, 2020
  • 1 reply
  • 245 views

When I first made my enterprise account for school, the cost of Creative Cloud was no covered, but they have recently changed policies and will now cover Creative Cloud. However, I am still being charged for Creative Cloud. Is there an easy fix to this through Adobe? Do I have to continue the payments because I made the account before the change?

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Correct answer Nikhil R Gupta

Hello,

You can cancel your subscription by going to your account.

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

If any issue, you can connect with us on Chat and try to get the individual subscription canceled as you already have an Enterprise subscription form your school.

https://helpx.adobe.com/contact.html

Thanks,

Nikhil Gupta

1 reply

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
June 17, 2020

Hello,

You can cancel your subscription by going to your account.

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

If any issue, you can connect with us on Chat and try to get the individual subscription canceled as you already have an Enterprise subscription form your school.

https://helpx.adobe.com/contact.html

Thanks,

Nikhil Gupta

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