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T
TheBlur243
Participant
December 1, 2019
Answered

Student Discount

  • December 1, 2019
  • 1 reply
  • 1013 views

Hello,

I attempted to purchase my license for Adobe CC using my student email as I just started school. There was a Black Friday offer for students for only $15.99 a month. It stated that I must enter the school I am attending to get the discount. However, when I went to purchase, it was charging me the full monthly price without asking which school I attended. I used my school email thinking maybe I would get an email about signing up for the discount, but nothing. I attempted to contact Adobe through the chat, but it seems like nobody is home and I have attempted four different times. How can I fix this?

 

Thanks!

    This topic has been closed for replies.
    Correct answer Vikrant R

    The best way forward right now would be to contact Support. https://helpx.adobe.com/contact.html. The queues may have been longer resulting in a longer wait than usual.

     

    If you purchased at a non-discounted rate, it may be best to cancel that within the 7-day trial period, to reduce complications later. And you may still be able to grab the special pricing during the Cyber Monday special at https://www.adobe.com/creativecloud/plans.html

     

     

    1 reply

    Vikrant R
    Vikrant RCorrect answer
    Inspiring
    December 2, 2019

    The best way forward right now would be to contact Support. https://helpx.adobe.com/contact.html. The queues may have been longer resulting in a longer wait than usual.

     

    If you purchased at a non-discounted rate, it may be best to cancel that within the 7-day trial period, to reduce complications later. And you may still be able to grab the special pricing during the Cyber Monday special at https://www.adobe.com/creativecloud/plans.html

     

     
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