Participating Frequently

Answered

Students can't login to Adobe Spark

Forum|Forum|7 years ago
January 29, 2019
2 replies
9280 views

Hi:

I desperately need help. Suddenly, none of my students are able to log into Adobe Spark with their school email accounts. I still have access because I'm the administrator. I'm having a hard time understanding how my students no longer can access Spark. The error message they get is "Access Denied". They were able to log in previously.

Any ideas on how to fix this issue?

Thanks

Ben

This topic has been closed for replies.

Correct answer alisterblack

Hi Alister:

No worries. If the setup is correct, then why do I get the "Okta" page after clicking on the spark icon in G-Suite? Shouldn't I be taken straight to Spark instead?

Thanks

Hi Ben,

Once you have set up SSO for your Adobe admin console, you don't need to add individual applications also. From a technical perspective this is because Adobe supports service-provider (SP) initiated login and not Identity Provider (IDP) initiated login.

As our document states "To sign in to Adobe Spark, open the website for Adobe Spark, click Log In > Log In With School Account. Then, sign in using your email address and password."

This user video also gives a good overview - https://youtu.be/tUoaCjkvFgA

H

hebroski

Participant

i got u

alisterblack

Community Manager

Hi Ben,

Were the students able to sign in previously, has anything changed? Can none of them sign in?

I can see that you are using Federated ID with Google as your Identity Provider.

Make sure that you are signing in with the Federated ID password and not the students own Google ID as this is a different account.

You as the admin are using Adobe ID which is why you can sign in.

If you need to dig deeper into this I advise contacting our support teams. You can do this via the Support tab in your Admin Console.

Our documentation covering Google IDP setup is here - Configure Google IdP for use with Adobe SSO

B

benjaminf14099450Author

Participating Frequently

Hi Alisterblack:

They previously signed in. I set up SSO with G suite for education so my students log in with the same school credentials. It worked before and I haven't done anything different. Should I delete their accounts in the adobe admin console and start over?

Thanks

alisterblack

Community Manager

Hi,

No, I would not delete the accounts at this stage.

Looking at the logs on your console I am only seeing successful sign-ins, no errors. It may be worth checking on the Google side if your certificate has expired - Maintain SAML certificates - G Suite Admin Help

At this point you probably need to open a support ticket with us. They can ask for a SAML trace which will show the communication that is happening during the authentication process and that will indicate if the correct parameters are being passed over.

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