• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Support: Transfer Adobe Fonts Web Projects to another account within my organisation

New Here ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

Hi. The I'm changing jobs soon and I've got 7+ years for 100 + clients worth of kits (now Web Projects) on my account. A couple of years ago, support helped transfer my former colleague's projects across to my account. I was wondering if there's a way to do this again to another team member or the organisation's account. Recreating the projects on another account is not possible, updating files will be impossible across our client-hosted files. 

 

I was really hoping for some help on this. The documentation and forums haven't helped on this.

 

Thanks!

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

I would think the only way to do this is to contact customer support. They have access to the systems needed to support account, subscription, billing, download, or product activation issues.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html


You can also try Twitter, @ AdobeCare. (take out the space)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

LATEST

if you have a teams/enterprise subscription, contact your plan administrator.  they can access adobe help if they need.

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines