Supress EULA for Adobe Acrobat Reader DC 2019 - Macintosh

Report · Jul 22, 2019

Hello,

I've been trying to figure out how to accept the EULA on lab deployments of Adobe Acrobat Reader DC 2019 Macintosh. It appears that the existing solution for Acrobat Reader DC 2017 isn't working for the 2019 version.

I've tried this suggestion that worked in the 2017 version for my colleagues:

defaults write /Library/Preferences/com.adobe.Reader '{DC = {EULAAccepted = 1 ; isFirstLaunch = 0;};}'

I've also followed the suggestions in this existing Adobe Forums post which doesn't seem to work either:

Suppress EULA macOS Adobe Reader 2017

Has anyone been successful at mass deploying a EULA accepted Adobe Acrobat Reader DC 2019 for Macintosh?

Thanks,

John

Report · Jul 22, 2019

Documented methods:

Pre-deployment configuration (Basic) — Acrobat Administration Guide for Macintosh

Report · Jul 22, 2019

Thanks for the link! I've downloaded the Acrobat Customization Wizard DC, and I am getting the following error when I click OK:

Researching this error came up with the following discussion:

customisation wizard - invalid installer package

In this discussion it was mentioned by an Adobe employee that the Adobe Customization Wizard DC for Mac "does not consume Adobe Reader DC packages for customizing." Could this perhaps still be the case? I have the latest Acrobat Reader Mac installer (2019.012.20034) and Acrobat Customization Wizard DC (17.009.20044). Is there something I am missing here?

Thanks,

John

Report · Jul 22, 2019

Multitasking is apparently hurting my batting average here: I should have been specific and stated that the Wizard can only customize Acrobat, not Reader--that's in the docs (and I thought the Wizard UI but perhaps not).

Anyway, the APTEE tool works for Reader. See:

doc: Pre-deployment configuration (Basic) — Acrobat Administration Guide for Macintosh
APTEE: Creative Suite Enterprise Deployment
cmd line examples: Use --eulasuppress. MSI and Cmd-line examples — DC Deployment Planning and Configuration

Report · Jul 22, 2019

Thank you for the links. I've tried getting APTEE to work, just not having very good luck. I've tried the following command:

sudo ./adobe_prtk --tool=EULA --leid=V7{}AcrobatCont-12-Mac-GM --eulasuppress

Return Code = 0

and this is what is logged to the oobelib.log on my Mac:

07/22/19 14:55:02:226 | [INFO] | | | | AnalyticsClientLib | | | 643815 | Creating Log Instance of type 0
07/22/19 14:55:02:228 | [INFO] | | | | AnalyticsClientLib | | | 643815 | createUpdateDb Completed
07/22/19 14:55:02:229 | [INFO] | | | | DispatchClientLib | | | 643815 | Dispatch table Not found parallel to binary, looking into P7 folder
07/22/19 14:55:02:229 | [INFO] | | | | DispatchClientLib | | | 643815 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.
07/22/19 14:55:02:231 | [INFO] | | | | DispatchClientLib | | | 643815 | Dispatch table loaded from path: /Library/Application Support/Adobe/OOBE/PDApp/P7/dispatchtable.xml
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | (re)load Local Dispatch Table status-[0].
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | Scope : [2]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | Setting scope to GM
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | EndPoint requested: [IngestAnalytics]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | Length of the URL: [28]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | Returning from getEndpointAddr: [0]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | EndPoint requested: [IngestAnalytics]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | Length of the URL: [28]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | URL found [https://cc-api-data.adobe.io]
07/22/19 14:55:02:237 | [INFO] | | | | DispatchClientLib | | | 643815 | Returning from getEndpointAddr: [0]
07/22/19 14:55:03:137 | [INFO] | | | | DispatchClientLib | | | 643973 | Dispatch table Not found parallel to binary, looking into P7 folder
07/22/19 14:55:03:137 | [INFO] | | | | DispatchClientLib | | | 643973 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Dispatch table loaded from path: /Library/Application Support/Adobe/OOBE/PDApp/P7/dispatchtable.xml
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | (re)load Local Dispatch Table status-[0].
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Scope : [2]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Setting scope to GM
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | EndPoint requested: [IdentityManagement]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Length of the URL: [33]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Returning from getEndpointAddr: [0]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | EndPoint requested: [IdentityManagement]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Length of the URL: [33]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | URL found [https://ims-prod06.adobelogin.com]
07/22/19 14:55:03:138 | [INFO] | | | | DispatchClientLib | | | 643973 | Returning from getEndpointAddr: [0]
07/22/19 14:55:05:123 | [ERROR] | | | | AnalyticsClientLib | | | 643815 | Closing Database handler session
07/22/19 14:55:44:056 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Adobe PRTK tool START ***
07/22/19 14:55:44:056 | [INFO] | | | | Adobe PRTK | | | 646296 | Adobe PRTK tool EULA invoked
07/22/19 14:55:44:065 | [ERROR] | | | | Adobe PRTK | | | 646296 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatCont-12-Mac-GM, {E0EE657B-8AD5-493E-9943-10F07DC05957}, EULADelay, -1
07/22/19 14:55:44:065 | [ERROR] | | | | Adobe PRTK | | | 646296 | pcfpath /Library/Application Support/Adobe
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE .
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE ..
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {AEFT-16.1.1-64-ADBEADBEADBEADBEADBEA}.V7{}AfterEffects-160-Mac-GM.xml
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {AICY-14.0.2-64-ADBEADBEADBEADBEADBEA}.V7{}InCopy-14-Mac-GM.xml
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {ESHR-2.2.1-64-ADBEADBEADBEADBEADBEAD}.V7{}Dimension-2.0-Mac-GM.xml
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {PPRO-13.1.2-64-ADBEADBEADBEADBEADBEA}.V7{}PremierePro-13-Mac-GM.xml
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {E0EE657B-8AD5-493E-9943-10F07DC05957}.V7{}AcrobatCont-12-Mac-GM.xml
07/22/19 14:55:44:065 | [INFO] | | | | Adobe PRTK | | | 646296 | Fetching subdomains for files
07/22/19 14:55:44:066 | [INFO] | | | | Adobe PRTK | | | 646296 | Fetched subdomains for files
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | Successfully updated {E0EE657B-8AD5-493E-9943-10F07DC05957}.V7{}AcrobatCont-12-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {ILST-23.0.3-64-ADBEADBEADBEADBEADBEA}.V7{}Illustrator-23-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {AUDT-12.1-64-ADBEADBEADBEADBEADBEADB}.V7{}Audition-12-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {IDSN-14.0.2-64-ADBEADBEADBEADBEADBEA}.V7{}InDesign-14-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {FLPR-19.2.1-64-ADBEADBEADBEADBEADBEA}.V7{}Animate-18-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {KBRG-9.0.3-64-ADBEADBEADBEADBEADBEAD}.V7{}Bridge-9-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {LRCC-2.3-64-ADBEADBEADBEADBEADBEADBE}.V7{}Nimbus-2.0-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {CHAR-2.1-64-ADBEADBEADBEADBEADBEADBE}.V7{}CharacterAnimator-111-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {PRLD-8.1-64-ADBEADBEADBEADBEADBEADBE}.V7{}Prelude-8-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {SPRK-19.1.22-64-ADBEADBEADBEADBEADBE}.V7{}AdobeXD-3-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {B57067F9-E97B-46EE-94F5-179373B81A6C}.V7{}Fuse-1.0-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {RUSH-1.1-64-ADBEADBEADBEADBEADBEADBE}.V7{}Rush-1-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {LTRM-8.3-64-ADBEADBEADBEADBEADBEADBE}.V7{}Lightroom-8-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {DRWV-19.1-64-ADBEADBEADBEADBEADBEADB}.V7{}Dreamweaver-19-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {AME-13.1-64-ADBEADBEADBEADBEADBEADBE}.V7{}AdobeMediaEncoder-13-Mac-GM.xml
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Trying FILE {PHSP-20.0.4-64-ADBEADBEADBEADBEADBEA}.V7{}Photoshop-20-Mac-GM.xml
07/22/19 14:55:44:067 | [ERROR] | | | | Adobe PRTK | | | 646296 | EULA Suppression entry has been created in PCF
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | Return code 0
07/22/19 14:55:44:067 | [INFO] | | | | Adobe PRTK | | | 646296 | *** Adobe PRTK tool END ***

I'm not sure if this command is supposed to set the EULA or if it is supposed to create a prov.xml file, but the EULA still comes up on Adobe Reader and a prov.xml is not created. Or maybe the leid isn't correct? I did come across this guide:

Appendix A: Identifying Installs — DC Deployment Planning and Configuration

With this link, there were a whole bunch of leids for different flavors of Adobe Acrobat, but nothing for reader.

There has to be a better way of accepting the EULA.

Thank you,

John