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Debra29954575dgtk
Participant
September 29, 2023
Answered

Switching from Individual to Adobe Pro Team

  • September 29, 2023
  • 3 replies
  • 740 views

I just purchased the Adobe Pro Team with 10 licenses but the Team members still have their individual company accounts.  How do we cancel the individual accounts and keep our log in the same?

 

This topic has been closed for replies.
Correct answer kglad

each can contact adobe support to see if they can cancel without penalty.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

3 replies

V
Adobe Employee
Vikrant_Rai
Adobe Employee
October 2, 2023

As you've already purchased your teams plan, you'll likely need to contact Adobe. 

Depending on your existing individual plan, this could have been an option to do this yourself. https://helpx.adobe.com/enterprise/using/individuals-to-teams-plan-upgrade.html.

 

 

    D
    Debra29954575dgtkAuthor
    Participant
    October 8, 2023

    I initially contacted them and needed additional support that I was able to find locally 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 29, 2023

    @Debra29954575dgtk you should have been working with an Adobe enablement team to transfer your team members IDs to the teams licensning plan. Do not cancel anything until they can assist with migration.

    D
    Debra29954575dgtkAuthor
    Participant
    October 8, 2023

    I was able to solve the problem with an IT friend.  Thank you.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 29, 2023

    each can contact adobe support to see if they can cancel without penalty.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    D
    Debra29954575dgtkAuthor
    Participant
    October 8, 2023

    Thank you - I was able to cancel after I backed up my folders and files to my external drive

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 8, 2023

    you're welcome.

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