/t5/enterprise-teams-discussions/switching-to-nonprofit-billing/td-p/15115094Jan 27, 2025
Jan 27, 2025
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We currently have 5 licenses for Pro but just received approval from Goodstack for nonprofit pricing. How do I switch our business billing to nonprofit?
Techsoup is no longer handling Adobe Acrobat Pro. And Goodstack is currently not able to provide more than individual licences paid for by the licensee. Not the organization.
Thank you for this. I can confirm as I just went through the process this week. While I am excited to save money using the nonprofit pricing, it is frustrating from an admin side to have individual licenses for each member of my team. If I were to get more staff than what I currently have, the administrative burden may not justify the savings, however.
Amanda Egdorf-Sand, Executive Director
[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]
I would appreciate some feedback on this as well. I know it is through Goodstack. There are three of us at the nonprofit and I was approved for the nonprofit pricing. Do all three of us need to complete the form and be approved? Do we need to cancel current subscription and start from scratch with a new subscription?
No. I believe the Executive Director originally got her license through TechSoup. When I came on, I think she got me a separate individual license, same with my coworker last year. We are billed three times every month at $19.99/month each. I know Techsoup no longer provides the discount and we need to get it through Goodstack and I was approved. I am not sure how the account works because she, Lynn Overtree, is the owner of the account but myself and my coworker, Michael, have separate billing.
Laura Kirschmann Administrative and Communications Assistant [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]
Thank you for reaching out. Nonprofits can access one-year subscriptions to Adobe Acrobat Pro at a significant discount and Adobe Express at no charge. Additionally, Adobe Creative Cloud individual one-year memberships are available at a discounted rate. For details on product costs, please refer to the product offers.
Acrobat for Nonprofits plans can be requested directly through Adobe, while access to Adobe Express for Nonprofits and Adobe Creative Cloud is managed through our marketing partner, TechSoup. More information can be found here: Adobe Nonprofit Program.
Please note the available products for nonprofits:
Acrobat Pro for Nonprofits: Eligible nonprofit organizations can purchase annual individual subscriptions for Acrobat Pro at a cost of $15.00 per user per year, with a maximum limit of ten user licenses. The subscription remains valid for one year from the activation date.
Adobe Express for Nonprofits: Nonprofits can access Adobe Express through TechSoup. Organizations may request up to fifty donated Adobe Express Premium plan user licenses.
Adobe Creative Cloud for Nonprofits: Nonprofits can obtain Adobe Creative Cloud through TechSoup, with unlimited licenses for the Adobe Creative Cloud All Apps plan available at a discounted rate. More details can be found here: Adobe Nonprofit Terms.
Hope this helps. Let us know if you need more assistance.
On these $15/year subscriptions, can you tell me what happens if an employee separates employment? Can we transfer the remaining months or change the user ID/login for that subscription?
/t5/enterprise-teams-discussions/switching-to-nonprofit-billing/m-p/15179074#M56220Feb 26, 2025
Feb 26, 2025
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I am adding my vote that this is an absurd way to structure the discount. Nonprofits are businesses too, with one person assigned to manage tech licenses (amongst their likely many other job duties). We can't have them chasing after ten different people to get them to update their acrobat licenses every year, it needs to be incorporated into the Teams admin panel just like everything else!
We have 5 individual licenses as well and all have been approved for the nonprofit rate but there is an error message when trying to make the payment. I have spent hours on the Adobe chat and phone calls the past week to get this resolved and still haven't been able to pay for the new subscription rate. Adobe support has canceled my previous subscription and I can still not get the payment to go through. Has anyon else had this problem? If so how do I get it resolved?
Thank you for reaching out. Could you please provide details on the error message you are encountering while attempting to make a payment for your new subscription?
We recommend trying the following troubleshooting steps:
Use an incognito/private browsing window.
Clear your browser cache and cookies, then attempt the payment again.
If the issue persists after trying these steps, you may need to contact Adobe Support for further assistance. You can reach out using the following link: Adobe Support. Click on the messaging icon in the bottom right.
The first time I try to pay the Error message is "This offer does not apply to the items in your cart or is unavailable for your account." When I try to run the payment again the Error message is "A transaction can fail for a variety of reasons. "Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I cleared the cache and cookies and tried the incognito tab and a different browser and still getting the same to error messages. Anyother help would be appreciated or a way to connect with someone who can help, so far no one has been able to help. I am trying to get everyones Adobe accounts updated to the nonprofit rate since they are all about ready to renew at the higher rate.
I had the same issue recently. I had to wait until my subscription had completely run out. I had canceled it mid-billing cycle and had to wait until the day after it was finished. Then I had no issue at all having the billing at the nonprofit rate go through.
Laura Kirschmann Administrative and Communications Assistant [Edited by moderator: Please refrain from sharing your personal details here, as this is a pubic forum accessible to all.]
Laura, were you able to have all the licenses at the nonprofit rate, or were they issued individually to users that then had to individually manage their own renewals? We have not been able to get a nonprofit rate and be able to centrally manage the licenses, which is pretty frustrating.
I was having issues at first and have currently only switched my own but was informed that I had to be accepted again for the nonprofit rate for the other two licenses that we have.
Laura Kirschmann Administrative and Communications Assistant San Benito Agricultural Land Trust [Edited by moderator: Please refrain from sharing your personal details here, as this is a pubic forum accessible to all.]
OK, that tracks with what we were told. We were also told that each license would be 'owned' by EACH staff member, and they would have to be re-approved every year, and if they don't remember to do it in advance of the renewal, they would automatically be charged the full price amount for renewal. I don't want to put that burden on our staff, it's unrealistic to think they'll all consistently do that without me chasing them down every single year, which is also not how I should be spending my time.
So am I. I was told by a support person at Goodstack that I could apply for multiple individual licences on the one email address/Adobe account. That seemed too good to be true but I tried it and sure enough it didn't work. When I went to purchase the second licence our organisation was approved for, I got a "You already have Acrobat Pro, do you want to switch to a teams licence?" message. But Goodstack doesn't support teams licences on NFP pricing.
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