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Participant
November 5, 2021
Question

System Admin and Contract Owner Left Company

  • November 5, 2021
  • 1 reply
  • 3144 views

We have an Adobe Enterprise account with one product: Adobe Sign - Enterprise.

The person that set this up, and is listed as Contract Owner has left our company.

In the Admin Console I can see pages for Overview, Products, Users, and Support. The Support page just links to this community and tells me to contact our administrator.

In the users list I am listed as an Administrator but under Admin Role it says: "Product, Product Profile".

So, my assumption is that the person that left the company thought they had made me the admin for the account, but they haven't.

Now of course my issue is that nobody at our company has admin access to our account and, as far as a I can tell, no way to request a transfer. Does anyone know how to contact a team at adobe that deals with enterprise accounts? Anything I try to do to contact them through their portal just tells me to contact my admin.

Is there an email address any one can suggect I can contact to get a process started to authenticate a new contract owner at our company?

1 reply

R CuttsAuthor
Participant
November 5, 2021

I found this page linked to on other questions (https://helpx.adobe.com/contact/enterprise-support.dc.html) but I'm unable to open a ticket since I'm not the system admin. So a bit of a catch22.

Bani Verma
Community Manager
Community Manager
November 8, 2021

Hi there,

 

I have sent you a personal message, please check and respond.

 

Let us know if this helps. 

Bani Verma
Community Manager
Community Manager
December 19, 2023

I understand. Thanks for helping me. This is my first experience on the Adobe Community. Would it be best if I created a new post to address this, or is commenting here enough to get it resolved?


Hi @tomg52400375 , 

I have sent you a personal message please check and revert.

 

Let us know if that helps.