target global mbox extensible JS error from Adobe Visitor API Library

[ajaxdinesh]

Hello Team,

I've observed that a "target global mbox extensible error" is being triggered, but only on certain pages, and notably, when those pages are fully loaded. As a result of this error, we are not seeing any Target delivery on those pages, and the associated Analytics metrics are not being triggered either. Upon investigation, it appears that this error is originating from Adobe Visitor API library. This could be contributing to the failure in both the Target delivery and the Analytics calls. Is there any one facing this issue and identify the root cause and suggest a solution?

I have attached the error details in the png format.

Thansk,

Dinesh

[Kevin Stohlmeyer. · Accepted solution]

@ajaxdineshthis forum is for Creative Cloud, not Experience Manager. Please post your query regarding Target to experienceleaguecommunities.adobe.com/