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Tengo un problema con mi cuenta de estudiante y la quiero cerrar

Community Beginner ,
Sep 05, 2022 Sep 05, 2022

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Buenos dias equipo Adobe.

Mi nombre es Lloyd William Smith y soy un estudiante universitario.

El motivo de este mensaje es que inicié una cuenta Adobe como un estudiante este mes de junio que se ha pagado por tres meses. Y puse como mi empresa Chapman University
La cual es la universidad que estoy atendiendo actualmente.

Este semestre escolar la Universidad nos ha dado a cada estudiante una cuenta Adobe de empresa la cual es pagada por las clases que tomamos.
Al oír esto quiero cancelar mi cuenta de Adobe de estudiante ya que la Universidad me proporciona una cuenta ya.
Pero al cancelar la cuenta me exigen pagar un cargo de cancelación de $90
Aunque en mi situación yo no estaré parando de usar sus aplicaciónes.

Podrían arreglar mi cuenta para que no realice este cargo ya que solo quiero cambiar de un plan a otro estoy usando el mismo correo en abas cuentas.

Confio en su honestidad y esperó que puedan solucionar mi problema.

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correct answers 1 Correct answer

Community Expert , Sep 06, 2022 Sep 06, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you c

...

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

 

<moved from animate>

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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Thank you so much for your amazing response, this is super helpful.
I can't express enough how much I appreciate it.

Sincerely,
Lloyd William Smith.

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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you're welcome.  (did adobe support allow the change without penalty?)

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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Yes they did!! I just finish talking to Adobe support. Your a lifesaver Kglad.

 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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good to hear!

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