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J
jasonp27913506
Participant
August 18, 2015
Question

The installation package could not be opened

  • August 18, 2015
  • 1 reply
  • 439 views

Why is this error coming up?

Windows 7

Network environment

No firewall

The install only works on the computer the file was created on.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 18, 2015

    what computer created what file type that's failing to install on what other computer?

    J
    jasonp27913506Author
    Participant
    August 18, 2015

    I followed the creative packager. It packaged everything and then put the Adobe CC folder in My Documents. I then double clicked the installer and it ran on that computer. I transferred the folder to two other computers and get this persistent error. Both of these computers are new out of the box Lenovo AllinOne's. 8 gig ram 1tera hard drive and Windows 7 64 bit. Identitical. I logged in as a local admin and domain admin to no avail. I even tried the www suggestion of msiexec /i from cmd to no avail.

    Ami missing a step from creating the package and being able to copy it to another computer to install on additional computers?

    J
    jasonp27913506Author
    Participant
    August 19, 2015

    if you're looking for help creating a cc packager for enterprise deployment, Creative Cloud Help | Packager

    <moved from Adobe Creative Cloud to Deployment for Creative Cloud Team, Enterprise, & CS>


    ...I did this same deployment last year too 27 computers. For some reason this package is throwing an error. I did follow the guide to create the package... like i mentioned earlier it installed on the first machine in which it was downloaded. But not on subsequent machines.

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