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Participant
March 15, 2022
Question

The installer is not "clickable"

  • March 15, 2022
  • 1 reply
  • 432 views

The installer in not "clickable". Below is a screenshot, showing that it is greyed out. How can I install CC?

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1 reply

Shivangi_Gupta
Community Manager
Community Manager
March 15, 2022

Hi Garry,

You can install the subscribed Creative Cloud software from the Creative Cloud desktop application. Here's how: https://www.adobe.com/creativecloud/desktop-app.html

I hope it helps.

 

Inspiring
March 19, 2022

Hi Gary,

 

Thank you for posting your  query here and sorry to hear about your download experience. 

 

I would request you to try to downloading the Direct installers available for Windows and Mac OS that under Alternative download links  : https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html 

 

If issue persists, please contact Adobe support and please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

 

Thank you.