There was a problem creating a new cloud document (Error code: 50)

Forum|Forum|6 years ago
April 9, 2019
2 replies
1488 views

I can't create a new XD file no matter what I try. Any time I create a new file I get the below error:

I have the latest version of XD and my CC sync version is 4.2.1.51

I am on a mac (Mac OS High Sierra - 10.13.6)

This topic has been closed for replies.

elainecc

Participating Frequently

Also, what is the version of XD you have? A version number would be best (available through XD > About XD).

DesignOs2290536Author

Participant

Hi both,

I uninstalled and re-installed CC, I now get the following message:

I'm also still getting the same error 50 message in XD. My version of XD is 18.0.12.9

DesignOs2290536Author

Participant

Yep, it looks like something went wrong with your CC install (and the version of Creative Cloud Sync), and likely there's a problem that the CC Cleaner tool might have to fix. Let me move this over to the installation forum to get the experts there to help you fix the issue.

Hi, I am still having this issue. I have updated to Mojave 10.14.4 but still nothing has changes. Can someone advise?

Atul_Saini

Community Manager

Hi DesignOs,

Thanks for sharing the screenshot and details about your OS and CC sync version. I would request you to try the step mentioned in message #2 here: -Re: Cloud document - Error 3622 If you are unable to fix it using those steps, please share the logs as mentioned in message #4 on the same link.

Thanks,

Atul_Saini

DesignOs2290536Author

Participant

Hi Atul,

I have sent you my log files through private message.

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