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default8xz7epdimy5m
Participant
November 7, 2024
Answered

This installer package is incompatible with this version of macOS

  • November 7, 2024
  • 1 reply
  • 5456 views

Despite the Adobe Creative Cloud Desktop (6.4) app being listed as compatible with macOS Sequoia, when attempting to install the macOS (Universal) package, as created via the Admin Console, the following error is provided. [1] I've tested this on two separate macOS devices that meet the minimum system requirements (e.g., MacBook Air M3 and MacBook M1 Pro).

 

 

 

 

  1. Adobe apps compatible with macOS 15 Sequoia
This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi @default8xz7epdimy5m,

You can use the prebuilt Flat packages available under the Templates Tab. These packages are already signed and notarized, ensuring compatibility with Gatekeeper policies. This approach would help avoid the inconvenience of manually creating exceptions for Gatekeeper or altering user override settings.

 

Hope this helps.


Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
November 7, 2024

Hi @default8xz7epdimy5m,

 

Thank you for reaching out.

To resolve the issue, we recommend creating the software package as a flat package rather than the traditional bundle style. Flat packages are designed to offer enhanced compatibility with modern systems and provide a more streamlined deployment and update process.

For detailed guidance on how to create a flat package, please refer to the following document: Create Flat Packages.

Please let us know if this resolves your issue or if you require any further assistance.

 

Regards,


^AN

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default8xz7epdimy5mAuthor
Participant
November 7, 2024

Hi, Anshul_Nautiyal, unfortunately, this isn't an ideal option in our environment, due to the package not being signed, as our Gatekeeper policy prevents both A) the installation of apps not downloaded from the App Store or identified developers, and B) user override of Gatekeeper. [1] Hypothetically, I could create a separate Gatekeeper policy, that permits user override, and temporarily assign that to devices that need this app installed, but I'm hoping to avoid this inconvenience, for all parties, if possible.

 

 

  1. Create flat packages
A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
November 7, 2024

Hi @default8xz7epdimy5m,

You can use the prebuilt Flat packages available under the Templates Tab. These packages are already signed and notarized, ensuring compatibility with Gatekeeper policies. This approach would help avoid the inconvenience of manually creating exceptions for Gatekeeper or altering user override settings.

 

Hope this helps.


Regards,
^AN

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