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this software can't be installed on this computer

Explorer ,
Jan 12, 2021 Jan 12, 2021

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Recieved rencetly some brand new imacs and macbooks. They are the m1 processor.

 

I tried to create a new creative cloud shared license package.

 

When i unzip on the test machine, and try and run it, i get "this software can't be installed on this computer" with the only option being close.

 

Is there a way to see the log to see what the actual error is? is this a known issue? osx version is 11.0.1 which is what came with the machine. photoshop etc, version is 2021 (22.1.1)

 

need either a log file or some explanation whats going on here....

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correct answers 1 Correct answer

Adobe Employee , Jan 13, 2021 Jan 13, 2021

Hello,

Could you try the steps in the below article nad check if this helps.

https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html

 

Thanks,

Nikhil Gupta

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Community Expert ,
Jan 12, 2021 Jan 12, 2021

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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K well thanks for answering, i read some of those threads. But they all say it works and no one mentions this packaging error.

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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cant seem to edit the previous post, but i also installed rosetta with the following command, didnt help.

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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Hello,

Could you try the steps in the below article nad check if this helps.

https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html

 

Thanks,

Nikhil Gupta

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Explorer ,
Jan 13, 2021 Jan 13, 2021

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Yeah after i modified the packages with the zip file i was able to install fine on 11.0.1 version of osx.

 

The package worked fine on the 10.15 version of osx as well without the modification. So its for sure an OS problem not related to the hardware. I downgraded a machine to 10.15 just to test it.

 

thanks for the help that did resolve it.

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New Here ,
Jan 18, 2024 Jan 18, 2024

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The link in your post does not work any more (404).
Ist there anywhere else I can find info?
Background:
I just purchased Adobe Pro DC via my university and cannot install on a MacBook Pro 2021 (Apple M1 Max).
I opnly get the very uninformative error message: "This software can’t be installed on this computer." 

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi Andrea,

You would have to contact your Org Admin to open a ticket with support. To know more about getting in touch with your Admin, click here.


^CS

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I have the same issue here, but the links provided do not work. Please advise

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