this software can't be installed on this computer

[m1wasnottested]

Recieved rencetly some brand new imacs and macbooks. They are the m1 processor.

I tried to create a new creative cloud shared license package.

When i unzip on the test machine, and try and run it, i get "this software can't be installed on this computer" with the only option being close.

Is there a way to see the log to see what the actual error is? is this a known issue? osx version is 11.0.1 which is what came with the machine. photoshop etc, version is 2021 (22.1.1)

need either a log file or some explanation whats going on here....

[John T Smith]

https://community.adobe.com/t5/download-install/can-i-run-my-adobe-apps-on-apple-computers-that-use-...
https://community.adobe.com/t5/premiere-pro/when-will-premiere-pro-become-native-on-apple-s-new-m1-c...

[m1wasnottested]

K well thanks for answering, i read some of those threads. But they all say it works and no one mentions this packaging error.

[m1wasnottested]

cant seem to edit the previous post, but i also installed rosetta with the following command, didnt help.

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

[Nikhil R Gupta · Accepted solution]

Hello,

Could you try the steps in the below article nad check if this helps.

https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html

Thanks,

Nikhil Gupta

[m1wasnottested]

Yeah after i modified the packages with the zip file i was able to install fine on 11.0.1 version of osx.

The package worked fine on the 10.15 version of osx as well without the modification. So its for sure an OS problem not related to the hardware. I downgraded a machine to 10.15 just to test it.

thanks for the help that did resolve it.

[defaulttdl9corbptj7]

I have the same issue here, but the links provided do not work. Please advise