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bhilyardthurston
Participant
June 11, 2015
Frage

Topaz signature pads

  • June 11, 2015
  • 1 Antwort
  • 1401 Ansichten

We have installed Adobe Reader and Professional throughout the county.  Now we are using Adobe Forms.  They are saved in our document management system Laserfiche.  We have Topaz signature pads to sign the forms with.  When we installed the software as admin, configured it with the signature and advance security settings we had no problems opening the Forms from within Laserfiche and signing them.

Now we log out as admin user and in as general user and they cannot sign the document using the Topaz signature pad.  It wants to do certificate style signing...not acknowledge the Topaz signature pad.  IF I log back in as admin it has no issue.  I did the test to the desktop using the Topaz demo and was able within the Windows environment to sign the PDF on the desktop.

What settings within Adobe can I set so that no matter who logs into the machine they will have the ability to use the Topaz signature pads while filling in and signing an Adobe form?


Thanks,

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1 Antwort

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Adobe Employee
Steve Cordero
Adobe Employee
June 12, 2015

When you are logged in as the "general user" are your Signature preferences set to use the third party signature handler (SigPlus?) that Topaz uses to sign documents?

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bhilyardthurstonAutor
Participant
June 12, 2015

Good afternoon steve. We log in using our AD accounts. If we have to install software we log in as the local administrator. When you ask if the Signature preferences are set to use the third part software I will say yes for that user. When the next user logs in… they have to set the same settings up…. So what I am looking for is a way that no matter who logs into the machine their settings will default to the original set up settings. I just don’t know how to make this work.

Sometimes in court a pc/laptop goes out and we have to put in the backup. We don’t know what attorney or Judge is in that day so we can’t prefill that information.

Thanks,

Bonnie

S
Adobe Employee
Steve Cordero
Adobe Employee
June 15, 2015

Normally you would do this in the Registry panel of the Adobe Customization Wizard while creating the deployment package.  You copy the  HKCU key on your local machine to the custom package's HKCU hive in the ACW Registry panel and make your other customizations and Save it.  Then once installed when the user launches or does first use of the feature, then the feature preference is populated to the user who is logged into the session provided that the user has the permissions to write to the preferences.

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