Skip to main content
Guus Verschuur
Guus Verschuur
Participant
December 9, 2015
Question

transfering a license

  • December 9, 2015
  • 1 reply
  • 266 views

Hi,

I bought a licence for adobe creative suite cs 6 and i'm trying to transfer the license to my account. But, i can't seem to log in to the LWS website because it says:

'Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.'

What should i do?

Greetings!

This topic has been closed for replies.

1 reply

Del Z
Del Z
Participating Frequently
December 12, 2015

Hi Guus_nearest-neighbour,

Are you trying to transfer a volume license or an individual license? The LWS is for volume licenses purchased by businesses, educational institutions, governments and the like, and will not allow sign in from an individual account. For individual licenses, the instructions in this document walk you through the process of transferring: Transfer an Adobe product license‌.

If you are trying to transfer a volume license and are unable to access the LWS when signed in with the Adobe ID associated with the license, please Contact Customer Care. If you have further questions, please post a reply to this discussion.

Best,

Del

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices