Trouble installing Adobe CC

Report · Sep 14, 2018

Hi there,

since 1 week I cant install any Adobe CC Pakets anymore.

I am getting "The Bootstrapper Process return code is (42).Stopping the installation process." over and over again. Old Packages and new created Packages... its always the same.

I am running out of ideas... So please help me.

A part of the PDApp.log:

09/14/18 15:02:08:977 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 6136 | The Bootstrapper Process return code is (42).Stopping the installation process.

09/14/18 15:02:08:977 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6136 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)

09/14/18 15:02:08:977 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6136 | sendAnalytics : Unable to find deviceId.

09/14/18 15:02:09:102 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 6136 | The output of process received in execWithOutput :

Microsoft Windows [Version 6.1.7601]

09/14/18 15:02:09:118 | [INFO] | | ASU | DeploymentManager | | | | 6136 | Event Guid generated is: '91a9306f-42e5-44c6-8cfe-88473c1a2fd8'

09/14/18 15:02:09:165 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 6136 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

09/14/18 15:02:09:165 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 6136 | The http request returned HTTP_Status:0 HttpCommunicator error:178

09/14/18 15:02:09:165 | [ERROR] | | ASU | DeploymentManager | | | | 6136 | SendEvent failed. HTTPConnectorResponse is : 178

09/14/18 15:02:09:165 | [INFO] | | ASU | DeploymentManager | | | | 6136 | Waiting for the async thread to get the task completed

09/14/18 15:02:09:165 | [INFO] | | ASU | DeploymentManager | | | | 4048 | Async thread is completed. Now exiting from function.

09/14/18 15:02:09:165 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6136 | The install workflow is terminating.

09/14/18 15:02:12:728 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2228 | Process creation completed.

09/14/18 15:02:12:728 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2228 | The return Code from Create Process (1603).

Report · Sep 16, 2018

Similar issue have been reported here:

Could be that you're trying to install non-compatible software on a Windows 7 PC.

Report · Sep 17, 2018

Hello prodic,

I have already checked that other thread and the requirements for all adobe cc software. Unfortunatly its not the issue. An old package with just CC App and Photoshop isnt even working.

Here is my smallest test package for Win 7:

- Creative Cloud Desktop Application

- Photoshop CC 19.1.6

- Camera Raw CC 10.5

- STI_ColorCommonSet_RGB_HD 1.1

That should work on Windows 7. There is no XD, Dimension or the new Lightroom included.

Report · Sep 17, 2018

I have the same problem

Report · Sep 17, 2018

Sad to hear that the issue still exists.

I don't have access to a Windows box, so my recommendation would be to reach out to Adobe Support. It seems to affect a few users at least.

Report · Sep 20, 2018

Greetings!

We, or rather my colleague, discovered what the problem was.
We had a missing root CA certificate. After installing that it works.

Something that should be listed in the requirements, If you ask me.

Report · Sep 20, 2018

Can you tell me what root CA certificate exactly? TheKingVoodoo say thanks to your colleague from me!

I need to try this

And, yes, if this will be the case: Please Adobe list it as requirement please!

Report · Sep 20, 2018

Sorry I can't, but I can tell you this: the right, Adobe, root CA cert should be installed on windows 10. So if you have a win 10 machine you should find it there.

I will get more information later. I can post it here.

Report · Dec 04, 2018

Hi all, just to bump this post up as I believe we are facing similar issues - we're finding that all packages recently created with CC packager version 1.15 have installation failures on Win10 (see below for the log). We've checked that we meet the system requirements. Appreciate any help we can get from Adobe or community members!

(extract from pdapp.log)

12/04/18 11:59:33:954 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2252 | Build Version - 1.15.0.46
12/04/18 11:59:33:954 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2252 | Logging Level verbosity Set to 4
12/04/18 11:59:33:954 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2252 | The Bootstrapper Process return code is (42).Stopping the installation process.
12/04/18 11:59:34:042 | [INFO] | | ASU | OPM | OPM | | | 2252 | Build Version - 10.0.0.130
12/04/18 11:59:34:042 | [INFO] | | ASU | OPM | OPM | | | 2252 | Logging Level verbosity Set to 4
12/04/18 11:59:34:052 | [INFO] | | ASU | OPM | OPM | | | 2252 | Schema version and schema compatibility version are same or greater than current

12/04/18 11:59:34:107 | [INFO] | | ASU | OPM | OPM | | | 2252 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
12/04/18 11:59:34:107 | [INFO] | | ASU | OPM | OPM | | | 2252 | No Record found for the input fields in opm_getValueForKey
12/04/18 11:59:34:445 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 2252 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.16299.785]

12/04/18 11:59:34:450 | [INFO] | | ASU | DeploymentManager | | | | 2252 | Event Guid generated is: 'd61e5117-6372-4637-bf9e-a9365bdde878'

12/04/18 11:59:34:465 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 2252 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

12/04/18 11:59:34:475 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 2252 | The http request returned HTTP_Status:0 HttpCommunicator error:178

12/04/18 11:59:34:475 | [ERROR] | | ASU | DeploymentManager | | | | 2252 | SendEvent failed. HTTPConnectorResponse is : 178

12/04/18 11:59:34:475 | [INFO] | | ASU | DeploymentManager | | | | 2252 | Waiting for the async thread to get the task completed

12/04/18 11:59:34:475 | [INFO] | | ASU | DeploymentManager | | | | 1404 | Async thread is completed. Now exiting from function.

12/04/18 11:59:34:545 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2252 | The install workflow is terminating.

12/04/18 11:59:36:136 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6096 | Process creation completed.

12/04/18 11:59:36:136 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6096 | The return Code from Create Process (1603).

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Trouble installing Adobe CC