Trouble migrating from a personal account to a team account and a lack of response from Adobe Help

Forum|Forum|4 years ago
September 7, 2021
2 replies
1945 views

I recently made the call to move from a single personal subscription to CC to a Team account so that I can manage two team members who will only be using the Spark app for Social. I have one full license for Adobe CC and 2 for Spark. I need to move the data from my personal license to the team license but the instructions that Adobe's techs gave me did not work. I have tried chatting with them and requested a call but that was last week. No call yet and today when I chatted I was put on ignore and the person who was "helping" me stopped responding. And no, I wasn't rude or abusive. I just wanted to know when someone would call me to help me figure out what was going on so I can get some work done. Has anyone else experienced this with Adobe Help?

Sparrowhawk-AES

Known Participant

Yes. Automated migration with no solution for working users. We now just have a migration task that makes no sense.

Vikrant R

Inspiring

Are you using the same Adobe ID (email address) for your teams account that you used for your personal subscription or is this an entirely separate account? Also, what data are you trying to move over?

WolfyGirlAuthor

Known Participant

Yes, same email address. That's what I think the problem is. I'm the only team member that has the full license and when I log in there isn't any difference between my old account log in and the team account admin login. So when I go to sync the old data to the new account, it never shows up.

WolfyGirlAuthor

Known Participant

FYI Update

I have now successfully transferred all my assets to the new account. No thanks to Adobe support. I figured it all out on my own. Their instructions are inaccurate and incomplete. There are inaccurate screen shots, extra steps that are not listed and they do a terrible job of explaining the "profiles" and how to move assets from one to another.

All I have to say at this point is that I'm extremely disappointed in Adobe's support but not terribly surprised since they have a corner on the market for creative applications and integration. Kudos for that, but it would be really nice if they did a better job of supporting current customers.

One last update...My company has decided to drop Teams due to:

The loss of 4 full production days and two missed deadlines
Ridiculously difficult to implement
Never worked properly
Technical help was non-existent
We lost about 88 unused Adobe Stock assets in the transition (without warning)

I feel like an attempt to make me whole was made, but it fell far short of what was needed. I am extremely embarrassed that I even suggested this solution and now I've got to figure out a NON-Adobe solution as per my supervisor and the company has suggested that they will no longer support my personal CC subscription—that I should find an "alternative suite of software for my work".

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded