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WolfyGirl
WolfyGirl
Known Participant
September 7, 2021
Question

Trouble migrating from a personal account to a team account and a lack of response from Adobe Help

  • September 7, 2021
  • 2 replies
  • 1942 views

I recently made the call to move from a single personal subscription to CC to a Team account so that I can manage two team members who will only be using the Spark app for Social. I have one full license for Adobe CC and 2 for Spark. I need to move the data from my personal license to the team license but the instructions that Adobe's techs gave me did not work. I have tried chatting with them and requested a call but that was last week. No call yet and today when I chatted I was put on ignore and the person who was "helping" me stopped responding. And no, I wasn't rude or abusive. I just wanted to know when someone would call me to help me figure out what was going on so I can get some work done. Has anyone else experienced this with Adobe Help? 

    2 replies

    Sparrowhawk-AES
    Sparrowhawk-AES
    Known Participant
    October 21, 2021

    Yes.  Automated migration with no solution for working users.  We now just have a migration task that makes no sense.

      Vikrant R
      Community Manager
      Vikrant RCommunity Manager
      Community Manager
      September 7, 2021

      Are you using the same Adobe ID (email address) for your teams account that you used for your personal subscription or is this an entirely separate account? Also, what data are you trying to move over?

        WolfyGirl
        WolfyGirlAuthor
        Known Participant
        September 7, 2021

        Yes, same email address. That's what I think the problem is. I'm the only team member that has the full license and when I log in there isn't any difference between my old account log in and the team account admin login. So when I go to sync the old data to the new account, it never shows up.

        Vikrant R
        Community Manager
        Vikrant RCommunity Manager
        Community Manager
        September 7, 2021

        Okay. So when you sign-in are you promted to choose between your Personal profile and a Business profile? 

        https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

         

        Assets can be moved across profiles manually. You can see the instructions usig the following articles:

        https://helpx.adobe.com/enterprise/using/move-assets-across-profiles.html

        https://helpx.adobe.com/enterprise/kb/transfer-assets.html 

         

        I'm also interested in learning about your experience. At set up:

        1. Did you get an email letting you know that you're now part of a team. Did you start the sign-in process by clicking on the "Get started" or similar busson on the email.

        2. Did you get prompted to choose if you'd like to keep your assets in the Personal profile or move them over to the Business profile? Did you choose Personal?

        3. Or is it a specific class of assets/content that's giving you trouble.

         

        Do let me know and I'll try and help.

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