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Trying to find older support cases

New Here ,
Jul 29, 2021 Jul 29, 2021

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We have had Adobe Experience Manager since 2017 and have posted lots of DayCare tickets over time.  I recently noticed that using the support portal via https://adminconsole.adobe.com/ I can only see closed cases back to July 31, 2020 (basically a year back).  Does anyone know how to access older tickets?  Am I missing something obvious on this site?  I would like to avoid opening a case to try to locate my company's old cases.

 

Thanks!

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Community Expert ,
Jul 31, 2021 Jul 31, 2021

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I see older cases:

Abambo_0-1627736779727.png

Except for nostalgic reasons, I would not need to look into those cases, however.

 

ABAMBO | Hard- and Software Engineer | Photographer

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