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Turn Off Content Analysis For All Users

New Here ,
Jan 05, 2023 Jan 05, 2023

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Individual Adobe accounts can turn off content analysis from the "Privacy and personal data" page. Is there any way to make this the default option for everyone in the organization?

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Admin console , Manage account

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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I would not recommend a chat session.  I tried it about 15 times and they link to the privacy page every time.  The option doesn't exist on organization accounts.  I tell them this every time.  They say they look into it and the chat ends.

 

Has someone tried the expert session?  I will try when I have time, but it really should be a checkbox on the admin side.

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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@CaryRD 

 

thanks for the feedback.  @iCharles ?

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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@ea67567258 @CaryRD Thank you for sharing your feedback and concern. 

As per my knowledge, our ETLAs typically do not permit our use of enterprise customer content and therefore the opt-out would not apply (nor will it be surfaced to those customers). 

 

If the user is accessing a personal Adobe ID where the user creates the account, accepts the terms of use, and has control over their own settings. For this account, the option to participate is made available to the end user.

And if it is a business account, where a company created the account on behalf of the user for their use and the company has ownership and control over the account. For this account, the option to participate is not made available to the end user.

 

I understand that we do need to document those use cases (individual, team, enterprise, etc.) in a publicly available place. There is a team working on drafting that content.

I hope this helps.

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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As per my knowledge, our ETLAs typically do not permit our use of enterprise customer content and therefore the opt-out would not apply (nor will it be surfaced to those customers). 

 

Are you able to confirm this?  When you say "typically," it sounds like there are times when you do allow content analysis.  How can I find out where my organization lands on this?

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Enterprise orgs are automatically excluded from content analysis. We are awaiting a public-facing helpx to clarify for customers, but this is the current state. 

The “right” thing to do here is to convert the AdobeID users to Enterprise or Federated users. This will extend the Enterprise controls to those users as part of the organization. 

This is because Adobe ID, by design and contract with the end user, belongs to the end user. An Enterprise cannot make decisions for that identity type.

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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Thank you very much for this information.

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