Two bugs in Adobe Reader when adding hosts to trusted sites

[Guest]

I have tested this with 11.0.08 and 11.0.07 and the issue exists in both, I just wanted to note this so there wasn't an impression this was introduced with 11.0.08. Two bugs are below with details.

1. Adobe Reader does not seem to be recognizing trusted sites in Internet Explorer. Adobe Reader is still opening pdfs in the IE trusted sites in protected view. This is causing issues on websites that try to call pdf's to automatically print. I have ensured the "Automatically trust sites from my Win OS security zones" option is checked, however the trusted sites are never trusted. The only way I have been able to get protected view to be disabled on these sites is by manually adding them to the trusted hosts within Adobe which is not the behavior I would expect.

2. Adobe Reader will not let you add more than one trusted site if you delete the very first site from the trusted hosts before deleting the second one. Below are the steps to reproduce this.

1. Add blah.com as a trusted host in the "Security (Enhanced)" settings. Click ok and close the program.
2. Open Adobe Reader and add foo.com as a trusted host. Click ok and close the program.
3. Open Adobe Reader, you should now see blah.com and foo.com as trusted hosts. Remove blah.com from trusted hosts. Click ok and close the program.
4. Open Adobe Reader, add test.com to trusted hosts. Now you should see foo.com and test.com in the list. Click ok and close the program.
5. Open Adobe Reader, navigate back to the "Security (Enhanced)" settings and you will see that for some reason foo.com was deleted and only test.com exists. Now if you add any more sites it will always only contain the last one you added.

[Guest]

You can report bugs here: Adobe - Feature Request/Bug Report Form

[Guest]

I'm curious if anyone else has experienced issue #1 that I explained.

I just submitted a bug request to Adobe. After submitting it stated they may or may not get back to me. That sounds very promising.......... This is somewhat of a roadblock for my deployment and I cant really move forward until I know if its going to be fixed or not.

[EnterpriseHelp]

Issue 1: I just tested this, and it seems to be working. The Win OS trust only trusts Trusted Sites and Local Intranet. Trust assigned in IE elsewhere won't work. Also, the site must be httpS. Add https://investor.google.com/ as a trusted site, open it in IE, and PV should not be invoked.

hth,

Ben

[Guest]

I am adding the trusted site via Internet Explorer and I confirmed it works in  Internet Explorer b/c it shows it is a trusted site in the status bar when I navigate to it. It's interesting that adobe will only recognize sites with https in front of it, the site we are accessing only offers http, is there a way around this b/c it will work if I manually add it to the trusted sites within Adobe (without https)? However when I add the site to trusted sites in IE, Adobe Reader still invokes pv.

[benzhipan]

Hello,

I have same problem here, is there any solution to problem #1 that Johnathon has already described? We have 5000+ PCs and not able to add host for each PC.

[benzhipan]

we have tried to set two sites with https as Trusted Sites, but PV still on. Cannot print. add host in adobe works, but can not deploy to 5000+ PC

[Nitish_kumar1]

Hello,

Apologies for the late response

Can you please tell me which option is checked in your security preferences ?

There are three option present for Protected View in Security(Enhanced) preferences. We should select the option # 2 ( Files from potentially unsafe locations) for opening files from white listed or trusted file. For option # 3 (All files) all the files will open with PV mode on except the files added intentionally in the dialog given.

Please reach us back if you have any issues regarding this.

Thanks,

Adobe Acrobat Team

[benzhipan]

Hi  Nitish,

The system default setting for adobe is Automatically trust sites form my Win OS security zones. I want to know the different between adding the trusted sites from group policy and add host function in enhanced security setting in adobe. I tried to add white list in adobe and PV is gone and I can access print function directly from browser, but if I add the site in the trusted sites, PV still come up and block the directly pint from browser.

[Nitish_kumar1]

Hi Benzhipan,

This is the way it is designed , we open the pdf default with PV mode ON without checking  trusted sites if you have option # 3 selected in Security (Enhanced) preference, which is currently in your case. We do not use to consider the OS security zone with this option. For your usage you should select option # 2 ( Files from potentially unsafe locations) where white listed sites are taken care.

For workaround you can add the sites to Add Host option and then restart the browser and Acrobat.

Thanks

Adobe Reader Team

[EnterpriseHelp]

I can reproduce #2 and have reported it.

[benzhipan]

Hello,

I have same problem here, is there any solution to problem #1 that Johnathon has already described? We have 5000+ PCs and not able to add host for each PC.