Two different licenses on same account, only 2 people can log in

[Holton Recorder]

We have an account at the office, but we have less than 10 workers, and most of the workers are on computers still running CS3 (I know, it's terrible). So we got an account, and two of us used it because two computers can use the same license at the same time. Being a very small business, it's more cost-effective that way. But we recently had to upgrade another computer, which required us to get another license. That new license became a Business one rather than Personal. Honestly, the site was pretty confusing for us to comprehend. Plus we wanted to be able to use the same email address for the entire office. Like I said, less than 10 people here, so having everyone set up their own Adobe account would be pointless. It's just easier to share the way we've been doing. Everything has been fine, but today, all of a sudden, one of us can't access the programs because it says too many people are using them. With two licenses, four of us should be able to use the programs at once. Plus, like I said, I have an Adobe ID and a Business ID in my account settings. What's going on? Please help!

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from download&install>

[Holton Recorder]

It's paper day and we're trying to get pages out. I need an answer now. I don't have time to set up a session and then spend 30 minutes on it.

[kglad]

these are user forums.  maybe another user will offer you an answer.

[Kevin Stohlmeyer · Accepted solution]

Hi @Holton Recorder you cannot use the same email login for your entire office - its not possible with Creative Cloud and violates the terms of service. "The way you've been doing" with CS3 is not possible and keeps the accounts legit.

Your understanding of how licensing works is flawed. You are correct that with 1 ID you can have it installed on 2 machines. However - you can only actively use one at a time. You can't use with multiple users at the same time - again you are trying bypass the TOS. https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

What are you are asking for is a Teams licensing scenario - where you can have 10 people managed without individual (personal) IDs. If your new license came through as a Business - that tells us (volunteers/community experts) that you are on some sort of Teams/VIP account and should have access to escalated support from Adobe.

https://www.adobe.com/creativecloud/business/teams/for-admins.html

In the time you've spent waiting on replies to your various posts, you could have had a 1:1 session with an Adobe engineer to help resolve your issues.

Again, if you have access to adminconsole.adobe.com you can set up a support chat or session to resolve.

[Holton Recorder · Accepted solution]

We're using two different computers with one license, and then the third license is under a Teams account. We're still paying for the licenses. I did get in touch with support, and we've figured out the issue. We have a Personal and Teams account, and someone was using the wrong one. So three of us were using the Teams one and one person needed to use the Personal one. Honestly, it's quite confusing. If the Teams one wasn't so much more expensive than the individual one, we'd go that route. But it's cheaper to get an individual license and share one account between two computers since there are only three of us in the office that use the Adobe programs.

[kglad]

@Holton Recorder 

glad the problem is sorted.  (but for others, no one can share an individual subscription.)