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UMAPI call returns 504 when searching by domain

New Here ,
Mar 12, 2020 Mar 12, 2020

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I'm using the Python UMAPI client (installed from PyPi).  

If I do a generic query for all of my users, I'm ok..

 

query = umapi_client.UsersQuery(conn)

 

 

But if I try to limit the query to one of our domains...

 

query = umapi_client.UsersQuery(conn, in_domain='example.edu')

 

 

...the API returns a 504 error...

DEBUG: Starting new HTTPS connection (1): ims-na1.adobelogin.com:443
DEBUG: https://ims-na1.adobelogin.com:443 "POST /ims/exchange/jwt/ HTTP/1.1" 200 766
DEBUG: Starting new HTTPS connection (1): usermanagement.adobe.io:443
DEBUG: https://usermanagement.adobe.io:443 "GET /v2/usermanagement/users/IMS0123456789@AdobeOrg/0?domain=example.edu&directOnly=True HTTP/1.1" 504 0
WARNING: UMAPI timeout...service unavailable (code 504 on try 1)

 

I get the same response if I try invoking the endpoint using Postman:

 

https://usermanagement.adobe.io:443/v2/usermanagement/users/IMS0123456789@AdobeOrg/0?domain=example.edu

 

 

Any suggestions?

Liam

TOPICS
Identity and SSO , Manage account , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2020 Mar 16, 2020

Hi Liam,

I would recommend contacting the support teams directly by opening a case through Admin console: https://helpx.adobe.com/contact/enterprise-support.cc.html 

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Adobe Employee ,
Mar 16, 2020 Mar 16, 2020

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Hi Liam,

I would recommend contacting the support teams directly by opening a case through Admin console: https://helpx.adobe.com/contact/enterprise-support.cc.html 

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