• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to access Adobe account

New Here ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

Hi one of our users is locked out of their Adobe account which they have stored cloud data in that they need to retrieve, unfortunately they log in with an email address that no longer exists at its host, the email address was once a Gmail business address using a custom domain.

 

When logging into Adobe it redirects them to Google to login but this just states the account no longer exists. This is expected I suppose but there isn't any option to recover access to the Adobe account or unlink it from Google, the only option is to reset the password but this is no use as it sends a verfication code to the email address that doesnt exist...

 

I've been on the phone ad web chats with Adobe support for a fair few hours today and have not made an progress in recovering the account, has anyone managed to resolve the same issue? Thanks.

TOPICS
Enterprise , Teams , Users and groups

Views

96

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation