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Unable to access adobe in Mac - Adobe Proxy

Community Beginner ,
Apr 27, 2020 Apr 27, 2020

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Hi Team 

Unable to access the adobe applications  on mac , its crashing or else its asking proxy credentails 

I have verified adobe updates and deleted the keychain , tried with adobe libary files deleted

But still the same issue Screen Shot 2020-04-27 at 09.53.41.png

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correct answers 1 Correct answer

Adobe Employee , May 01, 2020 May 01, 2020

I would recommend you to create a support case from the admin console so that a call can be scheduled to fix the issue remotely and our engineer would be able to describe the workflow. You can also contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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Hello, 

You can check this help document for supported proxy: https://helpx.adobe.com/in/creative-cloud/kb/proxy-authentication-support-creative-cloud.html.

You have to either enter the credentials to pass the authentication or bypass all Adobe ports in proxy settings/networks.

Kindly check this link for all Adobe ports and endpoints: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html.

You can check/test after disconnecting VPN (if using it). 

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Community Beginner ,
Apr 27, 2020 Apr 27, 2020

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Adobe why it is not supporting Kerberos authentication?

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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Kerberos authentication is supported. It is mentioned under supported proxies. The workflow is not supported when you will try to sign in directly to any CC products like Photoshop or Indesign. Kindly sign in to the creative cloud desktop app. 

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Community Beginner ,
Apr 28, 2020 Apr 28, 2020

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If Kerberos authentication is supported, why is the application prompting for credentials?

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Adobe Employee ,
Apr 28, 2020 Apr 28, 2020

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You have to either enter the credentials to pass the proxy authentication or bypass all Adobe ports in proxy settings/networks.

Kindly check this link for all Adobe ports and endpoints: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html.

You can check/test after disconnecting VPN (if using it). 

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Community Beginner ,
May 01, 2020 May 01, 2020

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please schedule the meeting and discuss about Kerberos authentication is not supported

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Adobe Employee ,
May 01, 2020 May 01, 2020

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I would recommend you to create a support case from the admin console so that a call can be scheduled to fix the issue remotely and our engineer would be able to describe the workflow. You can also contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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