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Unable to cancel Team subscription/Disgraceful Customer Service

New Here ,
Jan 19, 2022 Jan 19, 2022

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Good afternoon,

 

I hope someone from Adobe is listening, this is disgraceful customer service...

 

Does anyone else experience issues when trying to cancel Team subscription during renewal window? Following the correct cancellation process, I contacted Adobe Customer Services over the phone 3 times so far over the last 9 days and each time I was re-assured the subrcription will be cancelled hrs and confirmation email will be sent within 48-72 .

However, after each of these 're-assurances' the subscription continues to be active. After the first one, the subscription was renewed for a lower number of licences instead of completely cancelled. After the second and the third calls, nothing happens, as if I have never called!

During each call I am being offerred discounts and other products which are not needed.

 

I want to simply cancel the entire subscription, it shouln't be that difficult, should it?

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

 

 

 

 

 

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi,

 

Sorry for the inconvenience caused.

 

I have reviewed your email which you used to post here and could not find any subscriptions related to it.

 

If you still need to cancel the subscription, kindly share the email associated with that subscription in a personal message with me, I will take a look and get back to you.

 

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