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I
Istituto VOLTA srl
Participant
June 18, 2020
Answered

Unable to delete a license

  • June 18, 2020
  • 3 replies
  • 1225 views

hi, I have asked my dealer several times to delete a wrong purchase of a license as I own the creative cliud that includes that application.

is it possible to delete this purchase?

thanks

This topic has been closed for replies.
Correct answer Istituto VOLTA srl

Hello,
I checked with my team internally and the Illustrator is now removed from your console. I hope the issue is resolved now.

Thanks,
Nikhil Gupta


Yes,

resolved even if I can't make new purchases and I don't understand the reason

can you help me?

3 replies

M
Mattias240273469rwx
Participant
April 13, 2022

Hallo

I have the same problem. I was added to the Adobe Cloud Account. Because an other employee is out due to illness. But now I see we have two licences, but we only need one. 

So is it possible to delete the other account? Because I am not able to. 

With kind regards
Mattias 

I
Istituto VOLTA srlAuthor
Participant
June 18, 2020

sorry not 3ds max I meant adobe illustrator

Nikhil R Gupta
Nikhil R Gupta
Legend
June 22, 2020

Hello,

I can see that the Illustrator subscription is already in closed status on your Adobe ID. You can log in to https://account.adobe.com/?lang=en and go to My plans and verify if you still see Illustrator subscription.

 

If you have purchased the subscription on a different email address on your own then you can cancel it yourself (https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html)

 

Thanks,

Nikhil Gupta

    Nikhil R Gupta
    Nikhil R Gupta
    Legend
    June 23, 2020

    hi

    i send you in pvt

    thanks


    Hello,
    I checked with my team internally and the Illustrator is now removed from your console. I hope the issue is resolved now.

    Thanks,
    Nikhil Gupta

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      June 18, 2020

      Hi there, 

       

      3DS Max is not an Adobe product, you will have to contact Autodesk for the cancellation of the purchase. 

       

      I hope this helps.

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